How should I handle an upset customer?
More Video Q&A
Your presentation on Friday was excellent and especially well-received by staff. Thank you so much for traveling here to be with us and for highlighting our annual staff day in such an exceptional way.
Charles M. Brown, City Librarian/Executive Director
New Orleans Public Library
People may not remember what you say. They may not even remember what you do. But they'll always remember how you made them feel. - Malcolm Knowles -
Barbara Glanz Communications, Inc. | 6140 Midnight Pass Rd., #802 | Sarasota, FL 34242
p 941-312-9169 | f 941-349-8209 | firstname.lastname@example.org
©2015 Barbra Glanz Communications, Inc. All Rights Reserved