How should I handle an upset customer?
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Barbara Glanz certainly made an impact on the members of the CEO Council of Tampa Bay. As a result of her presentation two years ago, these sometimes-jaded executives took note of the customer services lacking at the heart of their companies and many made lasting “compass corrections” to their operations supporting a more humanistic approach to their teams. Barbara was a well-received and long-remembered speaker, scoring in the top 10% of all the speakers the group has hired over the years; even today, with all that’s occurred in between, they know her name and the messages she brings.
Jane Toombs. Former Executive Director
CEO Council of Tampa Bay
One person with a belief is equal to a force of ninety-nine who have only interests. - John Stuart Hill -
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