About Barbara

Our Mission

Is your organization experiencing overwhelming change, high employee turnover and low morale, increases in customer complaints, or burnout from having to do more with less? Are your employees struggling to find a balance between their work and home lives or do they simply need a boost of positive energy? If so, Barbara Glanz can help you! Clients say her exciting, motivational, action-oriented presentations have given their employees a new sense of direction, understanding, and hope.

If you believe that…..

  • People are innately good and want to do their best work.
  • Building relationships in our workplaces, with our customers, and in our lives is a primary goal.
  • We always have CHOICES in how we act and respond.
  • Everyone can make a difference, no matter what their job or position in life.
  • Lifelong learning, creative thinking, and the gift of appreciation help us to be our best selves.
  • Enthusiasm is contagious.
  • We can all find meaning in our work and we are all here to serve.

We agree! THAT IS OUR MISSION and the core beliefs and values on which our company is founded.

Thank you for visiting our website. We hope we will have a chance to make a difference in your workplace by helping you raise morale, improve retention, build customer and employee loyalty, boost productivity, and as a result, create a workplace of respect, caring, and joy. Remember, you will never get employees to treat customers better than they are being treated themselves!



Barbara Glanz, CSP, CPAE, Hall of Fame Speaker

Barbara Glanz, a member of the prestigious Speaker Hall of Fame and one of fewer than 200 female Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives.

Using her Master’s degree in Adult Learning, she is the first speaker on record to have spoken on all 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, Southwest Airlines, Bank of America, IBM, Kaiser Permanente, Hallmark, the US Dept. of Energy, Hilton Hotels, Publix Supermarkets, Disney, the State of Michigan, Chick-fil-A, and the Singapore Security Police.

Meetings & Conventions Magazine voted her “best keynote presenter you have heard or used,” and she was recently selected as a “Legend of the Speaking Profession”. She has been one of the top ten speakers since 1997 at the Society for Human Resource Management’s international convention.

Barbara is the author of twelve books, including The Simple Truths of Service Inspired by Johnny the Bagger® (co-authored with Ken Blanchard); The Simple Truths of Appreciation; 180 Ways to Spread Contagious Enthusiasm™; Balancing Acts; Handle with CARE – Motivating and Retaining Employees; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers.

Known as the business speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm.™” She lives on the beach in Sarasota, Florida, and adores her four grandchildren, Gavin, Kinsey, Owen and Simon.

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