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Hello. Hello. I just wanted to say how much I enjoyed your session last week at the ASTD Conference. It is truly wonderful to see that there are others who are trying to keep the workplace light-hearted and fun. It is all too easy to get bogged down with the corporate rat race. We as trainers are always looking for ways to keep things excitable and fun for our participants, and it seems that you have hit the nail on the head.

Tom Heffron , Wal-Mart Stores, Inc.

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Testimonials

Thanks so much for providing the training December 3rd on "Re-Generating the Spirit in the Workplace." The enclosed evaluation summary clearly indicates the staff enjoyed the day and felt they benefited from the session. We've already heard a number of ideas expressed which would make this office more responsive to our public. Staff also seem to be more mindful of interpersonal relationships as they work with one another. We are very much looking to build on these positive moments. Again, thanks for your expertise and, in particular, your enthusiasm. It is contagious!

Lynn Alexander, Director, State of Michigan Office of Services to the Aging

More of Barbara in action.

Programs to Improve Your Bottom Line

How much does it cost your company when many of your workers feel overwhelmed, undervalued, crunched for time, and out of sync with family, friends, and even with themselves?

Make no mistake about it, YOUR CUSTOMERS NOTICE – in poor communications, in turnover that forces them to re-establish relationships again and again, in possible late deliveries, and in returned goods and services.

Barbara Glanz, CSP, Your Employee Engagement Expert, provides programs to help your organization address these and other productivity-crippling issues:

• The Simple Truths of Appreciation
• The Simple Truths of Service
• Employee Retention and Motivation
• Regenerating Spirit in the Workplace
• Customer and Employee Loyalty
• Blending Work and Family
• Embracing Change
• Creative Communication
• Adult Learning

Click here to see a short movie of Barbara’s thoughts on customer service.

All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs:

Keynote speeches of 45 - 90 minutes
1 to 1 1/2 hour breakout sessions
Half day or full day seminars

Plus,
Short and intermediate-term coaching
Participative consulting

With a Master's Degree in Adult Education and an abundance of real-world experience, Barbara has the expertise necessary to design programs that engage participants and cause behavior change. Additionally, she helps organizations through Consulting, Behavioral Assessments, Coaching, Focus Group Facilitation and Certification, Teambuilding, and Train the Trainer workshops in each of her areas of expertise. She also offers both individual and group work in Presentation Skills.