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Each year our goal is to develop programming to help our attendees tackle tough issues challenging the industry, as well as to provide inspiration for new ideas and future growth. Your involvement helped us attain that goal. Your willingness to share your expertise and experience is genuinely appreciated. The feedback we received from attendees about your session was extremely positive--you were one of the highest-rated speakers at the conference and received rave reviews. It was truly a pleasure to work with you - your positive spirit was "catching" and infused the conference with good feelings from the start.

Laurie A. Gethin, Sr. Manager, Education, Food Marketing Institute, Washington, DC,

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Testimonials

Thank you so much for coming to Salt Lake City and celebrating National Nurses's Day and National Hospital Week with us. More importantly, thank you for being so flexible with your schedule and agreeing to offer your presentation "Regenerating Spirit in the Workplace" at all hours of the day or night to accommodate our organization's 24/7 operation. This was not only a performance over and above the call of duty; it was thoughtful, generous, and most kind! As you know by the number of emails that your have received from our employees since your visit, your presentation was extremely well received and very much appreciated. Our employees were truly inspired by your presentation, your positive attitude, and your enthusiasm for life! I think I can comfortably say you were a smash hit!

Wendy J. Bailey, Coordinator, Hospital Administration, University of Utah Hospitals and Clinics

More of Barbara in action.

Programs to Improve Your Bottom Line

How much does it cost your company when many of your workers feel overwhelmed, undervalued, crunched for time, and out of sync with family, friends, and even with themselves?

Make no mistake about it, YOUR CUSTOMERS NOTICE – in poor communications, in turnover that forces them to re-establish relationships again and again, in possible late deliveries, and in returned goods and services.

Barbara Glanz, CSP, Your Employee Engagement Expert, provides programs to help your organization address these and other productivity-crippling issues:

• The Simple Truths of Appreciation
• The Simple Truths of Service
• Employee Retention and Motivation
• Regenerating Spirit in the Workplace
• Customer and Employee Loyalty
• Blending Work and Family
• Embracing Change
• Creative Communication
• Adult Learning

Click here to see a short movie of Barbara’s thoughts on customer service.

All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs:

Keynote speeches of 45 - 90 minutes
1 to 1 1/2 hour breakout sessions
Half day or full day seminars

Plus,
Short and intermediate-term coaching
Participative consulting

With a Master's Degree in Adult Education and an abundance of real-world experience, Barbara has the expertise necessary to design programs that engage participants and cause behavior change. Additionally, she helps organizations through Consulting, Behavioral Assessments, Coaching, Focus Group Facilitation and Certification, Teambuilding, and Train the Trainer workshops in each of her areas of expertise. She also offers both individual and group work in Presentation Skills.