Programs

All presentations are customized to your group, your personal issues, and your industry and can be presented in a variety of time modules to best suit your needs:

Keynote speeches of 45 – 90 minutes
60 -90 minute breakout sessions
Half day or full day seminars

With a Master’s Degree in Adult Education and an abundance of real-world experience, Barbara has the expertise necessary to design programs that engage participants and cause behavior change. Additionally, she helps organizations through Consulting, Coaching, Focus Group Facilitation, Teambuilding, and Train the Trainer workshops in each of her areas of expertise. She also offers both individual and group work in Presentation Skills.

EMPLOYEE ENGAGEMENT:

Raise morale, reduce turnover, increase productivity, and have more fun at work – the wonderful news is that all this can occur in your workplace with very little cost. In this presentation you will learn how to create a work environment where people treat one another like valuable human beings with a sense of mission that their work is important and where appreciation and joy are present, no matter how serious the work may be.

“Spreading Contagious Enthusiasm™ – Creating Workplaces of Passion, Purpose and Productivity”

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“CARE Packages for the Workplace – Dozens of Little Things You Can Do to Regenerate Spirit at Work”

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CUSTOMER SERVICE:

“The Simple Truths of Service Inspired by Johnny the Bagger®”

Based on an unforgettable story about a young man with Down Syndrome who changed the culture of an entire organization by being creative and giving the customers more than they expected, this program presents ten simple truths of service that will help organizations and individuals become more customer-focused, both internally and externally. With her unique combination of content and heart, Barbara will share research, stories, models, and action ideas based on these ten simple truths to encourage each person that he/she can make a difference every single day!

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“Building Customer Loyalty — How YOU Can Help Keep Customers Returning”

Customer care, both internal and external, is the key to survival for organizations today. Not only must organizations acquire new employees and customers, but more importantly, they must keep the old ones. Research shows that it costs at least five times as much to attract a new customer as it does to retain an existing one, and the same is true for good employees. It becomes essential, then, for each individual in an organization, including those in the public sector, to understand the service attributes that create customer and employee loyalty. Participants will learn amazing statistics about why customers leave or speak badly of your organization, models for evaluating every interaction, the four things all customers want, the difference between core service and customer service, and what the research has shown creates loyal customers.

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APPRECIATION:

“The Simple Truths of Appreciation — How Each of Us Can Choose to Make a Difference”

In these tough economic times of having to do more with less, it is critical to find other ways besides money to keep employees engaged. Sixty-five percent of American workers said they received NO appreciation all last year for the good work they had done, yet the second most important thing people want from their jobs is full appreciation. In this inspiring session Barbara will share ten simple truths of appreciation as well as dozens of creative ways, at little or no cost, to keep employees happy and productive and which they can immediately apply in their work and in their lives. The beauty of appreciation is that we can each give it to anyone we choose for no cost except our awareness and a few moments of our time.

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“The Simple Truths of Appreciation and Recognition — Low Cost or No-cost Ideas to Keep Employees Engaged”

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CHANGE:

“Exhausted, Confused and Ticked Off — Hope for a New Beginning When Change Has Done You In!”

Change is rampant in our world today, and many people struggle with how to handle the constant changes in their work and lives. They are exhausted, confused and ticked off! Resistance to change, we have discovered, is not about the head as much as the heart, less about facts than it is about feelings.  Workers must learn not only to manage the processes of change but also the emotional aspects of dealing with change.

In order for people to move forward, they must learn to let go of the old ways and adjust to new ways of work and life.  This practical, inspiring presentation will help people better understand the change process as well as their feelings in the midst of change. It will include coping mechanisms and a CONTROL INVENTORY™ to use as a strategic, concrete tool to manage change and to help them gain more control and perform at a higher level in a dynamic work environment.

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COACHING:

Barbara works with Leaders who want to sharpen their presentation skills, with persons who would like to become speakers, and with experienced speakers who want to enhance their skills, better understand the business of speaking, and design more impactful presentations.

Individual Personal Coaching

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Executive Speaker Intensive

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