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How can I get my boss to listen to me

How can I get my boss to listen to me

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How should I handle an upset customer? What can I do if I hate my job?

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Your presentation on Friday was excellent and especially well-received by staff. Thank you so much for traveling here to be with us and for highlighting our annual staff day in such an exceptional way.

Charles M. Brown, City Librarian/Executive Director
New Orleans Public Library

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