In August of 2007 I was asked by Unity Media Group to fly to California to film a series of segments for a new website called Video Q&A.com. It was an amazing experience to film nearly eighty 3 to 5 minute answers to questions about my areas of expertise, simply speaking to a camera!
We filmed for three days with a professional Hollywood crew, and the result is a series of questions and answers that I hope will be helpful to you in your work and your life.
- Why should I take time to recognize employees when they’re just doing their job?
- Motivate employees to give their best.
- What are some ways I can show my employees more respect?
- What do employees really want in today’s workplace?
- How can I create loyal employees and customers?
- How can I get my employees to give caring customer service?
- What do all customers want?
- How can I quickly find out what customers think of our company?
- What is the “lifetime value” of a customer?
- How to differentiate your organization by using service guarantees.
- Tips for Utilizing Internal Focus groups
- How to create a workplace that promotes a healthy lifestyle
- How can I create an atmosphere where everyone feels valued and wants to give their best?
- How do I help create loyal customers?
- How do I help create loyal employees?
- Don’t let someone else control your behavior
- What do I do with an employee who has a bad attitude?
- How can I bring more fun into my workplace?
- How can I make my emails more warm and friendly?
- What are the elements of a joyful, productive workplace?
- How do I show appreciation to others in my workplace?
- How can I help keep the emotional bank accounts of my co-workers filled up?
- How can I keep my emotional bank account full?
- How can I model my values in the workplace?
- How can I get my co-workers to become more enthusiastic about our work?
- How do I encourage others at my workplace
- How do I quickly raise morale in my workplace?
- How can I improve communication in my workplace?
- What are some no-cost ways to appreciate/recognize my employees?
- How can I be a better leader?
- How can my company can become involved or give back to our community?
- What’s the best way to tell a customer that something can’t be done?
- How can I handle a difficult employee?
- How can I make my meetings more productive?
- What can I do about a bad boss?
- How can I keep a positive attitude in a negative environment?
- How should I handle an upset customer?
- How can I get my boss to listen to me
- What can I do if I hate my job?
- How can I find some meaning in my work?
- How can I be more creative in my job?
- What difference can I make if I am only a frontline worker?
- How do I handle constant change in my workplace?
- What do I do when my boss or co-worker and I see things differently?
- How can I get my life back in balance?
- What are some ways I can stay connected with my family when I travel for work.
- How to promote a family-friendly workplace
- What can I do as a “stay-at-home mom” to make my children my career?
- Children or Career?
- Is it important for me to show my faith in my home and my life?
- How can I bring my faith into my workplace?
- Helping your family connect with your work life
- How do I blend work with friendship?
- How to create a healthy work environment
- How do I create more joy or spirituality in my workplace?
- Is it important to blend community service into my worklife?
- How do I help a friend deal with a personal tragedy?
- How long does it take to get over the loss of a loved one?
- How can I reach out to someone who has lost a loved one?
- How do I help a fiend deal with the loss of a child?
- How do I creatively memorialize a friend or a loved one?
- What can I expect to feel after the death of a spouse?
- How can I relate as a widow in today’s society?
- What should I do when my personal values conflict with those of my employer?
- How do I create an effective presentation?
- How can I change the culture of my company?
- How can I help my employees cope with an acquisition or merger?
- How can I make a lasting difference in the relationship I have with my customers?
- What are some creative ideas for helping empolyees through a merger or acquisition?
