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“Barbara Glanz is a gem — a rare find among speakers!  Not only does she share HOW to imspire others to do their best, she MODELS the behavior with her own contagious enthusiasm and powerful personal illustrations.”

Jeff Fendley, Director of Training
Walgreens

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Oh, if only we could see ourselves as our customers see us, comprehend the ways we dehumanize, demean, and demoralize our customers. The great news is that such insane stuff makes the teeniest good deed stand out. - Tom Peters -