How should I handle an upset customer?
How should I handle an upset customer?
How should I handle an upset customer?
“Barbara touches every soul she comes into contact with. She leaves you with a sense of joy and motivation to implement one or many of her simple, quick, and FREE ideas on showing appreciation for others. Our leaders knew they could immediately return to their work environment and raise the bar on recognition and appreciation of their staff. Thank you, Barbara, for spreading your contagious enthusiasm!”
Jed Liuzza, SVP/Chief Human Resources Officer
Oklahoma University Medical System
The happiness of life is made up of minute fractions - the little soon forgotten charities of a kiss or smile, a kind look, a heartfelt compliment, and the countless infinitesimals of pleasurable and genial feeling. - Samuel Taylor Coleridge -
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