“Barbara is the most genuine presenter I know. When I have a client looking for customer service or employee retention – I immediately recommend Barbara. She speaks from the heart and she touches every heart in the room – no one leaves the way they enter. Her stories, concepts and ideas live on long after she is gone.”
Michele Lucia
Vice President - ADL Associates, Inc.
Bureau owner
Oh, if only we could see ourselves as our customers see us, comprehend the ways we dehumanize, demean, and demoralize our customers. The great news is that such insane stuff makes the teeniest good deed stand out. - Tom Peters -
