These materials are offered on a non-exclusive basis. You may reprint them in your newsletter or repost them as long as you include the author’s copyright as well as the bio and contact information. When using an article in an electronic publication, include a link to Barbara’s website (www.barbaraglanz.com) and contact her via email so she can include it in her bibliography. If you use an article in print, send two hard copies of the magazine or newsletter to the author at:
Barbara Glanz Communications Inc.
6140 Midnight Pass Rd., #802
Sarasota, FL 34242
Customer Service / Loyalty
- “MIS-TAKES” Are Opportunities!
- A Choice in every Interaction
- Building Customer Loyalty – What Are the Service Attributes that Keep Customers Returning?
- Building Customer Loyalty In A Library Environment
- Happy Employees Create Happy Customers
- Three Things I’ve Learned About Customer Service
- Tools For Dealing With Difficult Customers (Internal or External)
Motivation / Retention / Morale
Writing / Speaking
© Barbara Glanz Communications. All Rights Reserved.
Barbara Glanz Biography
A member of the prestigious Speaker Hall of Fame and one of fewer than 700 Certified Speaking Professionals worldwide, Barbara Glanz, CSP, CPAE, works with organizations to improve morale, retention and service and with people who want to rediscover the joy in their work and in their lives. She is the first speaker on record to have spoken on all 7 continents and in all 50 states. Known as "the business speaker who speaks to your heart as well as to your head," Barbara is the author of twelve books including The Simple Truths of Service Inspired by Johnny the Bagger®, CARE Packages for the Workplace, and 180 Ways to Spread Contagious Enthusiasm™. Voted "best keynote presenter you have heard or used" by Meetings & Conventions Magazine, Barbara uses her Master’s degree in Adult Learning to design programs that cause behavior change. She lives and breathes her personal motto: “Spreading Contagious Enthusiasm™” and can be reached at bglanz@barbaraglanz.com and www.barbaraglanz.com.
