Video Q & A with Barbara Glanz

January 10th, 2012 | Category: Customer Service, Video Q&A

Question: What is the “lifetime value” of a customer and is it important for my whole organization to understand this concept?

Barbara answers: click here

For more questions and answers with Barbara, visit Barbara’s Video Q&A

“Indelible—fullsome zest—a permanent “Change Agent”—each and all are perfect fit descriptions of Barbara Glanz as a messenger of Spirit/Change/Growth for audiences. She absorbs them into the depth of her rich experience and wholly unique abilty to be ‘one with them.’ Barbara helps her audiences seek the impossible and perpetually do more than is required.”

 

 

 

Bob Danzig
Former CEO of Hearst Newspapers

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