Video Q & A with Barbara Glanz

January 10th, 2012 | Category: Customer Service, Video Q&A

Question: What is the “lifetime value” of a customer and is it important for my whole organization to understand this concept?

Barbara answers: click here

For more questions and answers with Barbara, visit Barbara’s Video Q&A

“Barbara’s motto of ‘spreading contagious enthusiasm’ exemplifies her way of living and her impact on others. No one leaves Barbara’s speaking engagements without having the spirits of caring and appreciation re-ignited in their hearts and souls. Whether sharing her signature story of Johnny the Bagger or her personal life-changing experiences, Barbara draws her listeners into closer community. She then equips them with practical tips to create spirit in the workplace and releases them with renewed power to make a difference in their corner of the world.”

Anita Schamber, Ed.D.
Senior Associate | Leadership and Organizational Development Team
World Vision

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To be content with what we possess is the greatest and most secure of riches. - Cicero -