Question: What is the “lifetime value” of a customer and is it important for my whole organization to understand this concept?
Barbara answers: click here

For more questions and answers with Barbara, visit Barbara’s Video Q&A
Question: What is the “lifetime value” of a customer and is it important for my whole organization to understand this concept?
Barbara answers: click here

For more questions and answers with Barbara, visit Barbara’s Video Q&A
“Barbara’s inspirational stories of service and simple models for caring communication have touched us all at Kaiser Permanente. She has reminded us of the healing powers of thoughtful, heartfelt interactions that will continue to transform the spirit of service at our facility. Barbara’s message, when applied, is one of the best forms of preventative medicine.”
Kimberly Walker
Customer Service Executive
Kaiser Permanente
Due to the current economic situation, the light at the end of the tunnel will be turned off until further notice. - Peter Block -
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