Video Q & A with Barbara Glanz

January 10th, 2012 | Category: Customer Service, Video Q&A

Question: What is the “lifetime value” of a customer and is it important for my whole organization to understand this concept?

Barbara answers: click here

For more questions and answers with Barbara, visit Barbara’s Video Q&A

“You can’t get any better than Barbara!  Having seen her at a national conference many years ago, I never forgot how positive, encouraging, and enthusiastic she was about recognition.  Her numerous and varied ideas to show appreciation to others are invaluable –especially when many of them are FREE! 

Barbara touches every soul she comes into contact with.  She leaves you with a sense of joy and motivation to implement one or many of her simple, quick, and FREE ideas on showing appreciation for others.  Our leaders knew they could immediately return to their work environment and raise the bar on recognition and appreciation of their staff.  Thank you, Barbara, for spreading your contagious enthusiasm!”

 

 

Jed Liuzza, SVP/Chief Human Resources Officer 
Oklahoma University Medical System

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I’d rather one should walk with me than merely show the way. - Edgar A. Guest -