Video Q & A with Barbara Glanz

January 10th, 2012 | Category: Customer Service, Video Q&A

Question: What is the “lifetime value” of a customer and is it important for my whole organization to understand this concept?

Barbara answers: click here

For more questions and answers with Barbara, visit Barbara’s Video Q&A

“Barbara Glanz is a gem – a rare find among speakers! Not only does she share HOW to inspire others to do their best, she MODELS the behavior with her own contagious enthusiasm and powerful personal illustrations. Her care and concern for people is apparent both on and off the stage. She connects with her audience so that everyone sees her not as a professional speaker but as a friend and mentor. Our owners and managers loved her and were enthusiastic about having her return on another occasion (something we rarely do).“

Jeff Fendley
Director of Training
Merry Maids

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Never believe that a few caring people can’t change the world. For indeed, that’s all who ever have. - Margaret Mead -