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“Barbara’s inspirational stories of service and simple models for caring communication have touched us all at Kaiser Permanente. She has reminded us of the healing powers of thoughtful, heartfelt interactions that will continue to transform the spirit of service at our facility. Barbara’s message, when applied, is one of the best forms of preventative medicine.”
Kimberly Walker
Customer Service Executive
Kaiser Permanente
This is the true joy of life: the being used for a purpose recognized by yourself as a mighty one; being a force of nature instead of a feverish, selfish little clot of ailments and grievances, complaining that the world will not devote itself to make you happy. - George Bernard Shaw -
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