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What’s the best way to tell a customer that something can’t be done?

What’s the best way to tell a customer that something can’t be done?

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“Barbara Glanz is a world renowned presenter who speaks from the heart. She challenges us to look inside ourselves and to be the best we can be.  Whether you are listening to one of her energy-packed workshops, reading her many insightful books, or meeting with her one on one, Barbara makes an impact on how one looks at their life.  Through her multitude of ideas, solutions and story telling, Barbara provides excellent insight to managers and employees on how they can maximize their potential and make a difference at work and at home.  I have personally seen Barbara speak to small groups of 30 and large groups of thousands, and she has the ability to personally reach out to everyone in the room so that they walk away wiser, better prepared with new tools and more energized and engaged.”

Carole Erken, Human Resources Director,
Kaiser Permanente

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