Products: The Simple Truths of Service Inspired by Johnny the Bagger

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The new business edition of “The Simple Truths of Service” is now part of the Ignite Reads program, a new series of 1-hour reads written by world-renowned experts.

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NEW BUSINESS EDITION

The new business edition of “The Simple Truths of Service” is now part of the Ignite Reads program, a new series of 1-hour reads written by world-renowned experts. “The Simple Truths of Service” will be the November featured book for McGraw-Hill’s brand new Simple Truths Elite Club.

This new version of the best selling book about how one person, Johnny the Bagger®, changed the entire culture of a store by adding his personal signature to his work, adds current business pictures to the original text. Millions of people have been inspired by Johnny’s story to realize how one person CAN make a difference! When Colleen Barrett retired as CEO of Southwest Airlines, she purchased 33,000 copies of this story s to give to every SWA employee and hundreds of companies have done the same.

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Barbara Glanz certainly made an impact on the members of the CEO Council of Tampa Bay. As a result of her presentation two years ago, these sometimes-jaded executives took note of the customer services lacking at the heart of their companies and many made lasting “compass corrections” to their operations supporting a more humanistic approach to their teams. Barbara was a well-received and long-remembered speaker, scoring in the top 10% of all the speakers the group has hired over the years; even today, with all that’s occurred in between, they know her name and the messages she brings.

Jane Toombs. Former Executive Director
CEO Council of Tampa Bay

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Some people march to the beat of a different drummer, and some polka! - Thomas Carlyle -