“Having Barbara speak at our annual conference was a fantastic decision. Her stories were inspiring and her lessons left each and every one of us with a boosted sense of morale.”
Philip Chang,
Founder / CEO Yogurtland
Oh, if only we could see ourselves as our customers see us, comprehend the ways we dehumanize, demean, and demoralize our customers. The great news is that such insane stuff makes the teeniest good deed stand out. - Tom Peters -
