Newsletter: September / October 2018

Newsletters | News

941-312-9169
bglanz@barbaraglanz.com

Dear Barbara,
September / October 2018Sep

Well, it is hard to believe that it could already be the middle of October! I have had so much travel this summer and fall that I have fallen behind in staying in touch with you. Life has been good. I have had lots of fun and have reconnected with many friends and family; however, it has been hard in the midst of all that to stay focused on business. Now I am back and ready to help you with creating workplaces and lives of more kindness, service, joy, and caring.
Please meet my new assistant in the Philippines, Cathy Jimenez and her beautiful family.
In every interaction you have a CHOICE to create a minus (-), a zero )0), or a plus (+) for that customer. Always aim to create to create a plus. ~Barbara A. Glanz
Idea of the Month –
How Do I Help Create Loyal Customers? I ow Di
A Goal for Customer Service Month
THE IDEA: 
In many organizations, customers are “built in.” You have a captive audience in your communities, your schools, or your corporations. Therefore, the idea of building customer loyalty may seem a little strange. Just imagine what would happen to your facility and your jobs, however, if no customers ever used your services!  
“Thank you so much, Barbara, for the JOY and ENCOURAGEMENT you share with the world daily, RISE was blessed to have you as a part of our leadership conference and we thank you for touching each of our lives. Your message is simple, yet so profound. Keep challenging us to spread kindness, appreciation, and positivity to a world that needs it desperately.” Brett Johnson, Director of HR, RISE Real Estate
Barbara’s Blog…
Your FREE PASS to the Future Leaders Summit

I’m so excited to share with you that I am one of 30 leadership experts and bestselling authors that are being interviewed by Shirley Taylor for her FREE online event, the Future Leaders Summit. NOTE:…

Read more
barbaraglanz.com

Where in the World is Barbara?

OCTOBER
20 – 23 San Diego, CA
 
24- 26 Huntington Beach, CA
 
27 – 29 Atlanta, GA
 
NOVEMBER
2 – 5 Grand Junction, CO
5 – 7 Copper Mountain, CO
8-9 Hold, Des Moines, IA
 
21 – 25 Seattle, WA
25 – 28 Copper Mountain, CO
 
DECEMBER
23 – 29 Portland, OR
“You were the highest rated event at our annual Ohio Award for Excellence conference. You even beat out the Governor in the ratings! You were able to deliver a message of hope and spirit to our group when we needed it most.” ~ Thomas Casperson, Executive Director
Special Offer
New Version of “The Simple Truths of Service”
ORDER NOW and Your 6th Book is FREE!
New Business Version of “The Simple Truths of Service Inspired by Johnny the Bagger®”
The new business edition of “The Simple Truths of Service” is now part of the Ignite Reads program, a new series of 1-hour reads written by world-renowned experts. “The Simple Truths of Service” will be the November featured book for McGraw-Hill’s brand new Simple Truths Elite Club
Price: $16.95 (Quantity discounts available)
This new version of the best selling book about how one person, Johnny the Bagger®, changed the entire culture of a store by adding his personal signature to his work, adds current business pictures to the original text. Millions of people have been inspired by Johnny’s story to realize how one person CAN make a difference! When Colleen Barrett retired as CEO of Southwest Airlines, she purchased 33,000 copies of this story s to give to every SWA employee and hundreds of companies have done the same.
 
Special for October and November – Buy 5 – We’ll send you 6! 
 
If you are a manager or Director, why not get each of your team members a copy now to create even more loyal customers in YOUR organization!  Using this book, your service team will be bursting with new ideas about how to stand out from the crowd and truly make a difference.
Quotes of the Month
“You never know when someone
May catch a dream from you.
You never know when a little word
Or something you may do
May open up the windows
Of a mind that seeks the light–
The way you live may not matter at all,
But you never know–IT MIGHT.
And just in case it could be
That another’s life, through you,
Might possibly change for the better
With a broader and brighter view,
It seems it might be worth a try
At pointing the way to the right–
Of course, it may not matter at all,
But then again–    IT MIGHT.’
 
                                   Author, Helen L. Marshall
Many persons have a wrong idea of what constitutes true happiness. It is not attained through self-gratification but through fidelity to a worthy purpose.
 
                                                                                   Helen Keller
                    
 The most beautiful people we have known are those who have known defeat, known suffering, known struggle, known loss, and have found their way out of the depths. These persons have an appreciation, a sensitivity, and an understanding of life that fills them with compassion, gentleness, and a deep loving concern. Beautiful people do not just happen.
 
                                                                                   Elizabeth Kubler Ross
 
 Let no day end before you have spoken words of love, friendship, and thanks.

 
THREE RULES OF WORK:
 
1. Out of the clutter find simplicity.
 
2. From discord find harmony.
 
3. In the middle of difficulty lies opportunity.
 
                                                                                               Albert Einstein
“BEST session of SHRM 2018! Barbara’s message is so important for everyone to hear. Thank you for inspiring us to make positive choices in every interaction.”
In Closing

Thank you so much for being a part of our team and spreading YOUR contagious enthusiasm wherever you find yourself in life. Please let us know any ways we can be of help to you as you plan your association, company, or manager’s meetings. We would love to help you discover new ideas you can apply immediately in the areas of Employee Engagement, Customer Service, Appreciation & Recognition, Creating a Culture of Kindness, and Understanding the Human Level of Change.
 
“Be kind and merciful. Let no one ever come to you without coming away better and happier.” ~ Mother Teresa
Blessings,