Here’s what Laurie had to say about it:

As I research the impact of kindness, I have the extraordinary privilege to interview leaders who are making a difference in our world. I recently spoke with Barbara Glanz, Hall of Fame Speaker and Author. Barbara works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. She is known as “the business speaker who speaks to your heart as well as to your head,” and she has presented to conferences, associations, and organizations worldwide. She is the author of twelve bestselling “how-to” such as The Simple Truths of Service Inspired by Johnny the Bagger (Co-authored with Ken Blanchard) • The Simple Truths of Appreciation—How Each of Us Can Choose to Make a Difference • 180 Ways to Spread Contagious Enthusiasm™

We had a conversation about how kindness can impact leadership, customer experience and the bottom-line results. She asks many tough questions to get you thinking about your service and leadership and provides strategies to make a difference. Bonus video at the end…