QUESTION: What do all customers want?

BARBARA ANSWERS: See Barbara’s answer Click Here

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QUESTION: Why should I take time to recognize employees when they’re just doing their job?

BARBARA ANSWERS: Click Here

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What is the “lifetime value” of a customer and is it important for my whole organization to understand this concept? (Barbara Glanz)

Barbara Answers
www.barbaraglanz.com/iquestions/iq09.html
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There are more great ideas in Barbara’s newly revised book,
“Building Customer Loyalty – How YOU Can Help Keep Customers Returning.”
To order this book at the special price of $11.00 until February 28th, go to
www.barbaraglanz.com/products/books//building-customer-loyalty.html