Holiday Special

CARE Packages For Your Customers –
An Idea a Week to Enhance Customer Service

C = Creative Communication

A = Atmosphere and Appreciation for All

R = Respect and Reason for Being

E = Empathy and Enthusiasm

Are you building enough customer loyalty in your organization? Bestselling business author Barbara Glanz has created the ideal, hands-on customer service survival kit to help you keep your customers coming back for more. CARE Packages For Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you’ll deliver a complete CARE package of exceptional customer service.

Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes:

* Self-assessments, brainstorming exercises, checklists, and worksheets
* Real-life examples of how companies have created enhanced experiences for their customers
* Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
* Unique, time-tested strategies for doing business, such as The Emotional Bank Account, The Five Loyalty Builders, and The Eleven Commandments for Good Listening

You can make every interaction with a customer meaningful, memorable, and beneficial for your business. All you have to do is CARE!

CARE to build a customer-focused company!

Why not order a copy for each of your managers as a special gift?

To order CARE Packages for Your Customers at the special holiday price of $15 each, visit www.barbaraglanz.com/products/books/.

Summer Book Special: Low-Cost and NO-COST Ideas to Help Bring Your Family Closer Together

CARE Packages for the Home

Balancing Acts

With recent celebrations for Mother’s Day and Father’s Day, and with summertime upon us, many families are looking for ways to enjoy the long, hot days together without spending a fortune. We are living in turbulent times, torn between work, family, and an economy that offers no promise of financial security.

To honor mothers, fathers, and families during this summer season, we are offering a book special on Balancing Acts—More Than 250 Guiltfree, Creative Ideas to Blend your Work and your Life and CARE Packages for the Home—Dozens of Ways To Regenerate Spirit Where You Live.

Balancing Acts is a quick-read, “how-to” book, in which Barbara suggests dozens of easy, effective, healthy ways to BLEND other areas of your life – Family, Friends, Health, Spirit, and Service – into your Work life.

In CARE Packages for the Home, Barbara offers countless ways to help families forge more caring, creative and joyful places to live. Through ideas and stories from real-life families, schools, and neighborhoods, Glanz encourages readers to take action by adapting the ideas to their own families.

Both books contain many low-cost and NO-COST ideas to help bring your family even closer.

These books make great gifts for all your employees or team this summer to boost their spirits and give them many new ideas of things to find more balance in their lives (Balancing Acts) and/or fun, FREE things to do with their friends, children, and grandchildren (CARE Packages for the Home).

Order either book for more than 30% off the retail price. Both books are just $10 each, for a limited time.

To order, visit www.barbaraglanz.com/products/books/.

Johnny the Bagger(TM): A True Story of Customer Service–Complete Kit Special!

Johnny the Bagger(TM): A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of “Johnny,” a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

SALE! Johnny the Bagger(TM) video- Complete kit on sale for $100 off the retail price of $995. Now just $895 plus shipping/handling for a limited time.

Purchase the complete kit or the DVD alone for only $497.50 plus shipping/handling at http://barbaraglanz.com/products/video.php3.