Quick Appreciation Ideas

This idea is excerpted from Barbara’s book “Handle with CARE — Motivating and Retaining Employees” (McGraw-Hill). To order this book, go to the Online Store section of Barbara’s website by clicking on the book cover.

*Give an employee a surprise day off.

*Write and perform a song about your employees.

*Have a surprise “Queen/King for the Day” celebration for someone who is always there to support others.

*Send flowers to an employee’s spouse, parents, or significant other, thanking them for the great work that employee is doing.

*Use candy names as ways to appreciate employees. When they have met a sales or other goal, give them a SKOR bar. If they have gone the extra mile, how about a package of EXTRA gum? If they have done something really valuable for the team, choose a $100,000 Bar. If they always make everyone laugh or keep their spirits high, give them a “Snickers.” If you go to a good candy store, you can personalize something for each person on your team.

*Find a key employee on your staff who enjoys and is good at making employees feel good and make employee recognition a formal part of his or her job description.

*Ask each employee to write down at least 8 things they would like for rewards or recognition—at least two that cost no money, two that cost from $5 to $50, two that cost from $50 to $200 and two dream things.

*Have a senior manager wash an employee’s car.

*Take out an ad in the local paper celebrating an employee.

*Give an employee a pair of painter’s gloves with the fingers dipped in red paint as the “I work my fingers to the bone award.”

*Send each employee a glass container. Then give them a different kind of candy to fill it every month.

*On the employee’s birthday let them choose from five different envelopes, each with something they have suggested they would like for a reward.

*Keep an “Appreciation Box” on your desk so employees can let you know what others have done for them.

*Help one of your star employees run for an office in a trade association, If they win, take away some of their responsibilities so they can handle the extra work they’ve taken on.

*Have an “Achievements Box” in your work area where employees can write down whenever something positive happens. At the end of the week, read each entry to employees.

We would love to hear how your company shows appreciation to your employees. Share your ideas in the “Leave a reply” section below!

Appreciation Affects the Bottom Line!

I recently received this letter from a regional manager who had purchased my book on Appreciation. Her experience serves to affirm how just a small bit of appreciation and recognition can change lives, relationships, and organizations. In the book I say,”Appreciation is a FREE GIFT that you can give to anyone you encounter– it is completely your choice. And each time you choose to thank someone for a job well done, you are making the world a better place.” Thank you, Shannon, for making your world a better place!

Barbara,

I recently read your book “The Simple Truths of Appreciation”. It really
moved me, and helped me to see that I have been lacking in that area as a
manager. Although I try to recognize employees that have made great
achievements with the bank, after reading your book, I realized I was
missing other more promising opportunities. I realized that some of my
associates that need the most encouragement are getting it the least.

I decided to start scheduling time to show my appreciation and have been
doing so in the form of thank you letters, phone calls, group recognition
and one on one communication. I have made a special effort to commend my
employees that are struggling on some of their smaller successes. The
response has been wonderful. Some of my more timid employees are starting
to come out of their shells and show leadership potential…something I
didn’t see in them before. Some of my employees who were under performing
and whose light seemed to have gone out are now high performers again.

Today I had a meeting with my head tellers. At the end of the meeting, one
of them (who had put in her two weeks notice last Friday) announced to the
group that she had changed her mind about leaving. She said that when she
came to work Friday, her mind was made up. Our Human Resources Department
offered her more money so that we might retain her. She told them she’d
think about it, but that she really wanted the shorter hours she was being
offered to be a bookkeeper part time. We were convinced that we would be
unable to change her mind. But she told us today, that Friday afternoon,
she received a thank you card from me in the mail. I had sent it several
days before (before I knew that she was considering leaving). In the card,
I thanked her for doing a great job on the presentation that she prepared
for our last meeting. I also told her how much potential she has and how
proud I am of how she has grown as a leader. She said that reading that
card and realizing that she is appreciated and that she is making a
difference completely changed her mind.

I cannot express how happy this makes me. Not only am I keeping a valuable
employee, but her comments made me feel that I am making a difference too.
Now my light is shining even brighter. All of this I owe to you. I cannot
thank you enough! You are an inspiration, and I will never again allow
appreciation to become an after thought. It is now at the top of my
priorities…right where it should be.

Shannon M. Brown
Regional Operations Manager

To learn more about Barbara’s work or to order this book, go to www.barbaraglanz.com

Video Q & A with Barbara

Question: How can I create an atmosphere where everyone feels valued and wants to give their best?

Barbara answers: click here

For more questions and answers with Barbara, visit Barbara’s Video Q&A

We hope we will have a chance to make a difference in your workplace by helping you raise morale, improve retention, build customer and employee loyalty, boost productivity, and as a result, create a workplace of respect, caring, and joy. Call our office at (941) 312-9169 today to see how Barbara can help make a difference in YOUR company. Remember, you will never get employees to treat customers better than they are being treated themselves!

“Workplaces of Passion, Purpose and Productivity”

Barbara Glanz: “Workplaces of Passion, Purpose and Productivity”

“Spreading Contagious Enthusiasm™-Creating Workplaces of Passion, Purpose and Productivity”


This is the audio link to Barbara’s presentation in December to the CEO Council of Tampa Bay. Enjoy!
Audio Link to MP3

Is your organization experiencing overwhelming change, high employee turnover and low morale, increases in customer complaints, or burnout from having to do more with less? Are your employees struggling to find a balance between their work and home lives or do they simply need a boost of positive energy? If so, Barbara Glanz can help you! Clients say her exciting, motivational, action-oriented presentations have given their employees a new sense of direction, understanding, and hope. Contact our office today at (941) 312-9169 to see how we can help your organization.

Proven Ways for You and your Employees to Feel Better in 2013!

According to a recent study from the Cleveland Clinic, there are seven unusual tips for you and your employees to be happier and healthier in 2013. These are simple things each of you can do to improve morale almost immediately:

1. EAT MORE CHOCOLATE. Eating chocolate, just 6.7 grams a day, can decrease the impact of heart disease, increase blood flow to the brain, and even fight depression. According to research, a small square 2 or 3 times a day can have great health benefits, and who does not like chocolate? Make sure you have chocolate available in your cafeteria or vending machines, especially 70% dark which is the healthiest. Some companies are even scheduling a daily “chocolate break!”

2. DANCE. Dancing burns calories, strengthens muscles and bones, brings the benefits of music and rhythm, and is fun. A great way to build relationships in the workplace is to have special times each week to learn and practice line dancing, salsa, other ethnic dances, and even the old standby of Rock ‘n Roll!

3. GET OUT OF YOUR COMFORT ZONE. Try anything new, like learning a new dance, working on a puzzle, taking a class or learning a foreign language. This can even be as simple as taking a new way to work one day each week or reading a new magazine or experimenting with a new computer program. Every workplace has amazing resources in its employees, so find out what people love to do in their free time and what special skills they have and set up internal learning workshops.

4. TAKE A MENTAL TIME OUT. When the stress is too great, take a personal or vacation day and do something JUST FOR YOU! Even taking an extra hour at lunch and walking in a park or meeting a friend from outside work or going to the gym can boost endorphins and morale.

5. DRINK COFFEE. Surprise! New research shows that drinking 2 or 3 eight ounce cups of coffee can reduce the risk of Parkinson’s disease by as much as 40%. Just be wise about overdoing it. I know Starbucks will LOVE this one!

6. GO SHOE SHOPPING. OK, Guys, this is for you, too. How your feet feel is directly related to your mood. Women, replace those terribly high heels with thicker ones 2 1/4 inches or lower and go for square toes rather than pointy. You can save the pretty ones for evening!

7. LAUGH. This is my favorite! Laughter has positive effects on so many aspects of our lives — mood, blood flow, and sleep, to name a few. In fact, research has shown that 10 minutes of belly laughing is as beneficial for your system as ONE HOUR of rowing! Why not have a “Laughter break” at the same time every day and challenge people to make those around them laugh. I suggest every workplace reception area should have a large, clear glass bowl filled with cartoons and jokes so that when you are having a bad day, you can find something quick to make you smile.

AS I travel around the world speaking on how to achieve greater employee engagement, over and over again I realize it is the SIMPLE things that make the most difference. These seven things can help you to create a happier, healthier workplace with little or no cost, and you will have fun doing it!

Christmas Newsletter

CHRISTMAS 2012

Hello Everyone and Merry Christmas!

This has been a year of great adventures and joys but also one of heartache and loss. Someone recently shared: “You cannot start a new chapter in your life until you stop re-reading the last one.” That was good advice for me this year with the abrupt and painful ending of an 8 year relationship. However, even in the midst of pain, we can find blessings if we keep focused on the GIFT of every day and the precious people like all of you who share this life journey with us.


I have been blessed with many exciting and stimulating trips this year, beginning with a lovely week in the Cayman Islands with my friend, Jane Meyer. She has a beautiful condo right on the beach in Grand Cayman. One of the special highlights for me was getting to swim with the dolphins. I was extremely lucky to have two dolphins, a trainer, and a photographer all to myself for 45 minutes. I was even able to stand on their backs as they swam across the lagoon!

All the kids were able to come for a visit during the year, and in May, my Irish friend, Annie Gourley, and I took a fun trip to the Grand Canyon. We spent a night in Phoenix and then two nights at the Canyon, relishing in the magnificence of God’s spectacular creation.
In June I was delighted to speak at the Society for Human Resource Management international convention for the 11th time since 1997. I love these folks who champion the human level in organizations, and a great deal of my business comes from these conferences. On arriving in the Miami airport on my way to speak in So. America, someone in a large crowd called out, “Aren’t you Barbara?” When I answered, “Yes,” he said, “I heard you speak at a SHRM conference several years ago and loved your message.” It is a small world!

For the first time, I was able to take Gavin, 14, and Kinsey, 11, to the National Speakers Association convention in Indianapolis to attend the Youth Conference. They had a wonderful time, made some new friends, and hope to be able to go again next year. I love reconnecting with speaker friends from all over the world.

August brought an around –the –world trip beginning in Kuala Lumpur, Malaysia, where I was speaking for the TMI / TACK international Conference. There were 200 attendees from 40 different countries. My friend from Illinois, Nancy Cobb, joined me there after a 36 hour trip—Tampa to Detroit to Seoul, Korea, to KL. On the flight from Seoul, I met a lovely gentleman who was a professor at Nottignham University in KL. He invited us on the following Sunday to go to the Batu Caves, and then treated us to a typical Indian lunch and a visit to his family home. We explored KL, including the Twin Towers, and discovered their two passions are food and shopping – much to our delight! 😉 The conference was delightful, and they included us in all the festivities, so it was a wonderful visit.

From KL, we flew to Budapest to join our other friends, Jane Meyer and Phyllis Hendry, for a “Romantic Danube River Cruise.” We were on AMA Waterways, a family owned company which I would HIGHLY recommend, The food, the ship and the service were the best I have every experienced! We visited five countries – Hungary, Austria, Slovakia, Germany, and the Czech Republic. We especially loved Prague, an amazing walking city, the little town of Durnstein, Austria, with its tiny shops and lovely cottages bordered by flowers, and the Mozart concert we heard in Vienna. One of the most poignant memories for me was visiting Terezin, a concentration camp in the Czech Republic.

September included a trip to NYC to emcee the Guideposts national meetings, and In October I had a fun long weekend with my SHRM buddies in Louisville, KY, where we attended the St. James Art Fair for 2 days, played Scrabble and drank lots of wine! I flew from there to Phoenix where I spoke for the Maricopa Health System at the delightful Desert Botanical Gardens. The next day a new friend and I did a tour of Taliesin, Frank Lloyd Wright’s interesting complex.

In late October I was asked to speak in Cartagena, Colombia, for FENALCO, the largest retail association in So. America. There were 1200 people, most of whom spoke no English so there was an interpreter which is always an interesting experience. My friend, Barbara Sadek, came with me and we so enjoyed the Old Walled City, the shopping, the fresh fish (especially the ceviche), and even one night at a nightclub dancing the Merengue! We also had a great adventure at one of only 3 mud volcanos in the world about an hour outside of Cartagena. You can read more about this on my blog, www.barbaraglanz.com/blog.

Although in the last 3 months, I have been on 4 continents and in 8 different countries, my heart is still in the Pacific NW where all my children live. I’ll be in Portland for Thanksgiving and in Seattle for Christmas. Garret still has a wonderful job with Microsoft, Ashley is very involved with the kid’s school, Gavin, 14, is deeply into video games, and Kinsey, 11, loves horses and the theatre. Gretchen and Randy are in Portland, OR, with Owen, 7, and Simon, 5. Randy is head of IT at a local company, and Gretchen teaches electives in photography and arts as a volunteer at the boys’ school. The highlight of the year for the boys was coming to visit me in Florida in March and going for the first time to Legoland. Erin, who just bought her first home in Portland, is a national agent for a company called True Collaborative Fashion which represents 5 socially responsible designers. My favorite, “Prairie Underground,” is available in many specialty contemporary boutiques. Erin does shows in SF, LA, NYC, and LV.

In this new chapter, I have started taking ballroom dancing lessons, I just won a golf lesson, and I am thinking about many options in my life – perhaps even purchasing a second home in Chicago, Portland or San Diego. I feel so very blessed to have my work and family and friends all over the world. Thank you for your love and support. May your holiday season and New Year overflow with joy.

Blessings,

Trip to Cartagena, Colombia, South America

TRIP TO CARTAGENA, COLOMBIA – October 28 – November 3, 2012

Several months ago I was asked to be a keynote speaker for FENALCO, the largest retail association in South America. The conference of 1200 people was to be held in Cartagena, Colombia, and I must admit that after hearing about all the drug problems in Colombia, I was a bit skeptical about safety there. However, it turned out to be one of the best trips I have ever taken, and I LOVED Cartagena! (Interestingly, just before I left, I got my University of Kansa Alumni magazine and found out that Juan Manuel Santos, the new President of Colombia, was a KU graduate. I decided that fact might be of help if I got into any kind of trouble! 😉

October 28

Barbara Sadek, a good friend and former client, accompanied me on the trip. We have traveled in the past to Singapore, Egypt, the Galapagos Islands, and Peru, so we are great, adventurous travel buddies. The travel time was surprisingly short compared to many of my international trips. I flew to Miami and then flew Avianca, the South American airline, about 3 hours to Cartagena. Barb met me there, the client had arranged transportation to our hotel, and we arrived early evening at Las Americas, a lovely hotel right on the beach.

Our balcony in Cartgena

We were impressed with our large room and lovely balcony, the many pools, and the outstanding service as the week went on.

View from our balcony

We had a light dinner there that night and then both got one of the best night’s sleep we had had in months!

October 29

The next day we arranged a city tour after a spectacular lunch of ceviche in the hotel. We spent nearly the whole day exploring the charming ancient walled “Old City”. The wall that surrounds the old city of Cartagena is one of the best-preserved fortifications in the world. It is composed of 11 kilometers of walls, 21 bastions (house-like spaces in the wall where we saw many couples of lovers hanging out!), 7 forts, 13 batteries and 3 breakwaters. The Italian engineer, Bautista Antonelli, serving the Spanish crown, started its construction in 1586 to defend the city after the attack of Sir Francis Drake. The project took almost two centuries to be constructed; after numerous storms and pirate attacks, it was finalized in 1796.

The city is divided into four sections: City Center where we spent most of our time, San Diego, La Matuna, and Gethsamani, which we were told is the rather unsavory part of town although interestingly, that is where most of the nightclubs are located. Both movies “Romancing the Stone” and “The Mission” were partly filmed in the old city.

We first stopped at the famous statue of “the shoes.” We were never quite sure of its meaning except that it memorializes a famous poet, Luis Carlos Lopez and his poem, “My Old Shoes,” and has become a symbol of Cartagena. However, everyone LOVES having their picture taken there!

Barb and I with the “shoes”

Our next stop was the Convent de la Popa. Built in 1566 on top of the highest hill in the city, it is the oldest church in Cartagena. There is a lovely baroque altar, and image of the Virgin with a crown bordered in gold and emeralds, and an image of Christ carved in wood. Each year for their holiest festival, the Virgin is taken off the altar and carried down the steep, winding, LONG trek into the city by a group of specially chosen men. One of the fascinating things for me, the doll lover, was to see the wardrobe of all the different handmade gowns she has worn over the years. Each year a new gown is created, and they are kept in the museum of the church. In the chapel there are glass frames filled with small gold charms of all kinds of things such as animals, children, objects and parts of the body. These were given by individuals to the church when their prayers were answered.

The other thing that intrigued us about this church was the steep cliff at the back of the convent called “Salto del Cabron” or “Jump of the Goat.” The legend goes that when the Catholic Bishop first came to Cartagena, the Indians were worshipping a golden goat. In anger, he took the goat and threw it off the cliff where it exploded and burned the whole side of the mountain. What a creative way to gain converts! 😉 Anyway, this spot has now become a favorite spot for anyone wanting to commit suicide, thus the name, “Jump of the Goat!”

We thoroughly enjoyed the view of the city from this spot. We could see Boca Grande, a peninsula with a large bay which was covered with very modern tall buildings. This is the commercial center of Cartagena. We did not spend much time here, although on the way home, we stopped to take a picture of Hotel Caribe where Obama’s Secret Service agents got into so much trouble! 😉 Barb and I even had lunch there on Thursday just as a bit of fun.

Lunch at the infamous Hotel Caribe

Then we toured the Castillo de San Felipe de Barajas, the largest Spanish military fortification in the New World. It was constructed in 1536 on San Lazaro Hill, from where it dominated any attempt to invade the city by water or by land. The fortress is an imposing structure full of rooms, labyrinths, tunnels, reverberating noise, different levels, and some very strategic traps.

Barb and I in one of the bastions guarding the fort

We were amazed at the “creativity” employed in building this fort. Little (and big) boys today, especially, would be intrigued with the strategies involved to defeat the enemy that many years ago. The fort was impregnable and was never taken. Reminded me somewhat of some of today’s video games!

Outside the fort was an interesting statue of Don Blas de Lezo, the commander of the fort in its most important battle and one of their national heroes. He is known as the “half man” because he had lost one eye, one leg and one arm! Interestingly, when Edward Vernon, who had 3000 ships while Don Blas had only 6, failed to take the city for England, he returned to the king and lied and said he had conquered it. The king had a coin designed with Vernon as the reining conqueror and de Lezo on his knees before him. It is memorialized on the statue. Our guide also told us that Edward Vernon had a connection with Lawrence Washington, George Washington’s older half brother. Supposedly, he renamed his estate “Mount Vernon” to honor his former commanding officer, Edward Vernon.

We were intrigued with all the beautiful plazas and churches throughout the old city. We first stopped at the most famous Plaza de Santo Domingo. Built by Dominican priests in the XVI century, it is today one of the most frequented areas of the city due to its picturesque restaurants and nightlife. Gerturdis, the sculpture donated by Maestro Fernando Botero in 2006, is the focal point. It seems that everyone loves to have their picture taken with the “fat woman”—perhaps because she makes all of us feel thin in comparison! 😉 The legend is that you must touch her and make a wish and then your wish will come true. Both Barb and I did this, so we shall see…….;-)

We then went to the beautiful Bolivar Plaza. It contains a lovely fountain and a statue erected in 1896 as a tribute to Simon Bolivar, the Liberator of South America. It shows Bolivar mounted in triumph on his horse, Palomo, placed on a pedestal of Finnish granite, one face of which has the following text, “If Caracas gave me life, you gave me glory, save Cartagena the redeemer.” Colombia gained its freedom from Spain in 1811.

On our tour of the old city, we saw the Santa Clara Hotel which is now a Sofitel and was built within the walls of a convent. We also saw the home of Gabriel Garcia Marquez, the world famous author from Cartagena. We were touched by a lovely statue of San Pedro Claver, who was called the “slave of the slaves” because he had such a heart to help all the Indians who were bound to slavery. He became the first person canonized in the New World in 1888. We also saw the house of Sir Francis Drake, an evil man who stole all the gold that was buried with the Indians.

Later in the afternoon, our guide, Ronald, dropped us off for an hour at Las Bovedas or “the Vaults.” This formerly was a military, anti-bomb structure barracks for military equipment, supplies and refuge for troops, a final stronghold for the city. With 24 bastions (small rooms) and 47 gates (oval openings) restored between 1969-1972, today it is a site for artisan sales and souvenirs. Of course, Barb and I had a WONDERFUL time here and even came back for part of the day on Thursday. I bought a small emerald ring and earrings as a Christmas present for myself, and we found many other treasures for friends and family both days. (We have a tradition of putting everything we buy on the beds the last night and taking a picture. You can see that we helped the economy of Colombia! 😉

All the things we bought in Cartagena!

After a great deal of walking down small, narrow lovely streets filled with flowers and balconies, our guide drove us through Bocagrande and back to the hotel. That evening we had dinner at El Santissimo in the old city. Although it was recommended, we enjoyed the fish but were very disappointed in the appetizers and the service. It was the only meal that was not fantastic on the trip; however, we did enjoy the “all you could drink” aspect of the menu! 😉 In all the restaurants, we both enjoyed the fresh seafood and the Colombian beer the most!

The most disillusioning thing about this tour, however, was that we both really liked Ronald, our tour guide. On our way back to the hotel, we asked him what other tours he did. He told us he would take us to the volcano on Friday for the “special” price of $110 each. We were excited until we got back to the hotel, talked to the concierge, and found out that we could take the very same tour for $30. We were really disappointed in this man whom we had trusted!

October 30

We slept in, had a wonderful breakfast at the hotel, and went back into the Old City for the afternoon. We first went into the Palace of the Inquisition. Located in front of Bolivar Park, this is where the Holy Office of the Inquisition took place. Here sentences were pronounced against the crimes of heresy, blasphemy, bigamy, witchcraft, and adultery among others.

This was known as the “finger smasher!”

Of course we had to try out the finger crusher and the gallows! It was quite an eery place, and unfortunately, no one spoke English so we were not able to get a full tour.

It was a hot day, so we decided to stop at Hotel Sofitel Santa Clara for a great Colombian beer. This old hotel used to be a church, so it was fascinating to walk around in it. We did NOT stop at the confessional, though! We spent the afternoon shopping and found a couple of lovely stores with handmade items that we purchased for gifts.

Later we had a light lunch in town – loved the ceviche wherever we went!
That evening we had a wonderful seafood stew at La Vitrola which we thoroughly enjoyed.

October 31

This day was the beginning of the three day retailers conference called “Gondola.” I was the closing keynote speaker for the 1200 attendee on the first day, the only woman on the three day agenda.

The National Retail Federation of Colombia (FENALCO) is a private organization which protects and promotes free enterprise development has existed since 1945. They have more than 18,000 companies as members which represents nearly 50,000 stores throughout 32 cities in the country, and they also unite 60,000 small corner grocery stores without a monthly fee which is a part of their social work. I was especially tickled that the little boy on all the conference materials and signs looks exactly like my grandson, Owen!

The “Owen look alike!”

We often hear about the time issue in Latin cultures, and that certainly proved true this day. My presentation began almost an hour late; however, it was received warmly even with most of the audience using the interpreter (I got spontaneous applause three times during the talk which rarely happens in an American audience).

The conference planner had heard the story of “Johnny the Bagger®” on the internet, so I was asked to speak on “The Simple Truths of Service Inspired by Johnny the Bagger®.” Most of the other presentations were quite technical, so I think that since I speak both to the head and to the heart and since they are such warm, caring, passionate people, they were particularly touched by my message. I was thrilled with all the handshakes, hugs and affirmation I received. I hope this means I will get even more business in South America!

While I was checking equipment that morning, Barb explored the beach and spent some time at the pool. She commented that it certainly was not like MY beach on Siesta Key – the sand was almost like mud. It was, however, a beautiful sight with the Caribbean Sea surrounding it.

We met Dianna, my contact person, that evening in the cocktail lounge of the hotel for a lovely crème and lemon drink that I am sure had about 1000 calories! We were still getting used to the exchange rate with pesos, about 1.7 to the American dollar. We did feel that prices were fairly reasonable throughout the city. That night we had dinner in the hotel.

November 1, 2012

Again, we loved sleeping in. Our breakfast was included in the hotel price, so we took our time and finally left the hotel in the early afternoon. We took a taxi back to the artisan shops and had fun browsing and buying souvenirs for the family. We laughed that they even had Homer Simpson t-shirts with Spanish sayings in Colombia!

Because it was hot, we stopped for Colombian beers on one of the little side streets and then later we took a taxi to the infamous Hotel Caribe for lunch– just to see what it was like. We were the only ones in the restaurant! We spent most of the rest of the afternoon trying to find a shop we had discovered earlier. When we FINALLY found it after miles of walking through all kinds of curved sidestreets, it was closed!

We had dinner that night at our favorite restaurant of all, Cande’. It featured “100% Cartagenan food” and even included some native dancers. One of the side dishes we most enjoyed was created with eggplant and plantain although the white yams they served were pretty tasteless. The fresh fish was delicious.

Afterwards we came back to the hotel and took a cab to a nightclub called Mister Babilla.

Barb and I at the nightclub

The convention was having a party there, and it was the most fun night we had all week! They had music, long narrow balloons for everyone, free rum and beer, and whistles. EVERYBODY danced the Merengue for the entire night, including US! What I loved about this culture is that it is so inclusive – no one had to have a partner. You simply danced in the aisles or wherever you could find a space. The next day, though, I had to admit that my knees hurt…..;-)

November 2, 2012

Today was our day for adventure! (I only have two or three friends who would ever do anything this crazy with me, so I was glad I had Barb along to share it! 😉

The start of our volcano adventure!

We took a VERY rickety shuttle bus (in fact, it had a flat tire about 10 minutes from our destination, so we had to get another bus!) with several other people about an hour out of Cartagena into the city to the Volcan de Lodo El Totumo. The countryside was beautiful, very green and covered with fruit trees and small shacks selling produce. However, the poverty was sickening. The only saving thought we could dwell on was that food was plentiful.

The volcano

There are only three volcanos like this in the world – one in Kenya, one in Russia and this one. It is 15 meters deep and filled with lukewarm mud the consistency of thick cream. The legend says that the volcano used to be filled with fire, but the priest, feeling that this was the work of the Devil, sprinkled it with holy water which extinguished the fire, turning the insides to mud to drown the Devil.

Getting into the mud

After we arrived, we climbed about 100 steps on a rickety and uneven staircase in our bathing suits to get into the volcano. At the time we were there, there were about 10 other people in the volcano. Almost everyone completely dipped themselves into the mud, hair, face and all. I was not going to do that but later decided, “Why not” I am here for probably the only time in my lifetime, so I am going to go “all the way!” Natives from the area also were in the mud and they proceeded to massage each of us as we floated in the mud. What was amazing is that the volcano is deep, but somehow you floated so did not have to worry about sinking into the bottom. We each gave our cameras to another native, and he took pictures of everyone as they “bathed!”

After about 20 – 30 minutes, we climbed out of the volcano, carefully walking down the steep, slippery steps to the bottom. Then we were led to what they called a lagoon, but what we would have called a swamp. I was not thrilled to get in, but we had to get the mud washed off. More natives met us there, made us take off our bathing suits (under the water, of course) and then poured the swamp water over our heads to clean us off. Afterwards, they took us back to a shack and gave us a Colombian beer and a piece of watermelon. It was quite an adventure! Each person who helped us expected a $3 tip. (I could only speculate on the men who did the massages in the volcano when the darling young girls came in in their bikinis. What a desirable job!!!! 😉

Afterwards we got back in the bus and traveled to a really poor village with garbage all around and shacks everywhere.

We weren’t so sure about this lunch…….

A tent had been set up on the beach called “Donna’s” and that was where we were supposed to have lunch. Barb and I were really skeptical about eating here, but we were served whole fresh fish that had just been caught (delicious!), rice and another beer, so we felt we would probably be OK to eat it. We met some lovely people here and especially a seven year old boy with whom we exchanged English words for Spanish ones.

When we finally got back to the hotel and changed, we decided to try the beef of Colombia so went to a restaurant called Quebracho. Unfortunately, the beef was a disappointment – not nearly the quality I have had in Argentina, but we had fun anyway.

November 3

We had to leave the hotel at 6:30 am for a 10:30 flight. Again, we found that things were not nearly so efficient as they are in the US. In fact, Barb could not find anyone who spoke English to help her, so we were grateful that another conference speaker who was bilingual reached out and helped her find her flight. We both headed different directions, but we each felt that this was one of our best trips ever. I would highly recommend Los Americas and Cartagena if you are looking for a wonderful and interesting vacation!

Holiday Special ~ “The Simple Truths of Appreciation”


Since the holidays are coming up, this book is the perfect way to let people know how much you appreciate them!

Take a moment to think of all the people who have made a difference in your life. When is the last time that you told them how much you appreciate them? We have the perfect gift to show your employees, family, friends, and all the special people in your life just how much you value THEM?. Several managers have even sent this book to all their employees’ homes as a Thanksgiving gift.

We are offering “The Simple Truths of Appreciation” book for the SPECIAL PRICE OF ONLY $12.95 plus shipping (Regular price $15.95).

“The Simple Truths of Appreciation” is a beautifully crafted gift book that incorporates amazing photography, powerful quotes and inspirational stories about how we can make a difference in the lives of others. Barbara Glanz has created an instant classic that takes you on a journey through 10 key principles of appreciation. If you‚re looking for a great gift to recognize someone special or to simply say “Thank You”, then this is the perfect gift.

Everyone wants and needs to feel appreciated. The front page of the book even has a dedication page where you can put your name and your own personal message of thanks.

SPECIAL: Get this wonderful book for ONLY $12.95 to show your appreciation to all the special people in your life!

To order this book, go to www.barbaraglanz.com/products/books/

Trip to Malaysia

Here are some pictures of my trip to Kuala Lumpur, Malaysia. I traveled there for a week to be the opening keynote speaker for the TMI / TACK International Conference. I spoke on “The Simple Truths of Service Inspired by Johnny the Bagger®” to 200 managers from 40 different countries. My friend, Nancy Cobb, met me there and we had a wonderful time exploring the country.

Winter’s Story

Winter’s Story

I think many of us have seen the precious movie, “A Dolphin’s Tale,” about the dolphin whose tail was so damaged from a boating accident that it had to be amputated. As a result, she could no longer swim and would have died had she not been rescued and brought to a rehab facility.

As we see in the movie, a few caring, creative people found a way to create a prosthesis to add to her body in place of her tail and then taught her a different way of swimming which used the new tail. It was a long process, but Winter’s life was ultimately saved by these creative, out-of-the-box thinkers who refused to stop trying to find a solution for her problem.

Winter the dolphin with her prosthesis


Recently, I met a person who lives in Clearwater where Winter currently resides, and she told me even more about her story. Clearwater Marina is really a rescue and rehab facility, so it is unusual for an animal to stay there permanently. However, because of Winter’s disability, she could not be sent back into the wild.
Now Winter has a new job. Children from all over the world, many of them disabled, come to visit Winter. The staff often let the children go into the water with Winter, and my friend says it is amazing how she immediately is attracted to those with physical impairments. They also bring a lot of wounded warriors to the marina to visit Winter. Just imagine the HOPE that springs up when these wounded ones make contact with an animal who has a disability just like them and has learned to live and thrive and even help others!

Although she only wears her prosthesis twice a day, she and her friends have become beacons of light to everyone who visits the marina. Her best friend is another dolphin who is deaf, so perhaps Winter acts as his ears! Her other companions are two sea otters, one of which is blind while the other acts as his eyes.

Just like human beings, every animal has a story, and Winter’s story not only became a best-selling movie but also her presence has helped many people, and especially children, find hope in the midst of difficult circumstances. If you are ever coming to the West coast of Florida, be sure to make a trip to see Winter, www.winter.com . We all need to be reminded of messages of hope wherever we can find them!

For more inspiring articles, go to www.barbaraglanz.com/articles.

previous page · next page