Barbara Glanz Newsletter Spring 2025

941-312-9169
Dear Barbara,

Springl Newsletter 2025

Oh, my what a year it has been for me! In August I had Covid and then was in a traffic accident. In September and October, we had two hurricanes hit directly on Siesta Key where I live. As a result, I had to be out of my condo for 4 months because we had no elevator, and I live on the 9th floor. My knees would just not take 18 flights of stairs! I ended up sleeping in 23 different beds all over the country and finally got back into my apartment in January.

Had a fun time with my daughter, Gretchen, her hubby, Randy, and my grandsons, Owen & Simon, from Portland, Oregon, over spring break. We did PopStroke golf and Big Cat Habitat, but the bulk of the time they spent at the pool and the beach.

Everything was beginning to get back to normal when I started to have leaks in my dining room, laundry room, and kitchen ceilings from pipes in the unit above me. Then on the last night while my kids were here, I had a freak accident and tore a 4 x 5” patch of skin off my shin, leaving just raw flesh. I spent time in Wound Care and a week later it got infected. Thank goodness for IV antibiotics!

It has been especially frustrating because I need to keep my leg above my heart (“nose to toes,” they say!), and I cannot walk on the beach, exercise or swim probably for 8 weeks. UGH!!!!

During all this time, I did have to whine for a while. 😉 However, through it all, I have tried to keep focused on the blessings – and there have been many. I am so very grateful for all the people who “took me in” during my nomad time, for the gift of my work with several presentations in Sarasota and Seattle, for realizing that things could have been so much worse, and for knowing that God truly is in charge. Everyone has these difficult times, so that is why I am focusing this newsletter on “New Beginnings.” We can never change the past, but we CAN learn from it and choose to find the blessings even in the midst of the pain.

I am wishing you all a very happy Easter, a VERY special time of “new beginnings!”

Blessings,
“Barbara Glanz’s keynote at Chris-Craft boat’s 150th-anniversary dealer meeting was truly inspiring. Her “from the heart” message and engaging storytelling resonated deeply with our Chris-Craft dealers. Her insights on deep rooted meaningful customer service and leadership were incredibly valuable to our team. Thank you, Barbara, for helping make our event a success!”

~Gavan Hunt Vice President Sales

NEW BEGINNINGS

“Life is a continual process of letting go…and moving forward .. letting go…and moving forward. For there are times when our souls are set on fire, and deeply cherished dreams must die…and we are forced, once again, to CREATE NEW VISIONS to weave new tapestries from the fragments of the old….Yet these new visions, born from the fire of wisdom at the deepest level of our soul, may well become far more powerful, more expansive, than what once was….And as we weave and mend, rearranging the pieces of our lives into patterns that reflect our newly won strength –gained-through struggle…we shall survive, go on, and ultimately …THRIVE not despite our immense challenges, but truly, by living through and with them.” ~Carolyn Joy Adams

“I love Barbara Glanz! Barbara was hired by Nationwide and did at least three talks in the auditorium circa 2003 or so. Spreading Contagious Enthusiasm, Appreciation & Recognition and Building Customer Loyalty. All superb! ” ~ Julie L. Quackenbush. Nationwide Insurance
HURRICANE BLESSINGS

This was written in the middle of my difficult journey of not having a home to go to.  I am sharing it because ultimately, I relearned a lesson about focusing on the blessings even in the midst of a crisis in your life.

 

Thanksgiving week 2024

 

It has now been two months since I’ve been able to be in my condo because of the two hurricanes which hit Siesta Key two weeks apart in September and October.  I live on the ninth floor (18 flights of stairs), and the elevators were damaged by the 8 and 12 foot storm surges, so they have been down since September 26. With bad knees, it has been impossible to get up and down to my unit, so I have been a nomad staying in hotels, with friends and family, and in a borrowed condo. I have documented my journey and my struggles with being “unmoored” on Facebook over the weeks.

 

About a month ago, my wonderful friend, Carol Vengroff, came over to talk to me.  Her message – you’ve been whining long enough! (Day 30 of being a nomad…).  She said you are the person who inspires others, who is always positive, and many people look to you to be uplifted.  Now is your chance to turn all this around.

 

Her message hurt at first, but it was TRUE, especially when I profess to be a Christian and have faith in God’s plan. She jogged my memory, and she inspired me to instead begin to focus on my BLESSINGS rather than my pain. Thank you, Carol – we all need friends who tell the truth in love.  Therefore, I decided today to list all the blessings that came into my life from August on.

 

·       I got Covid after the NSA meeting in Denver, but I was not very sick, just tired, Praise the Lord!

·       I was in an auto accident at the end of the month (not my fault), and no one was hurt except some neck pain for me.

·       I made money on my car repairs after the accident because of Jan Miller, my financial advisor, Jimmy at Car Seekers, and some creative thinking, AND I got to keep my little red car.

·       When we had to evacuate the first time, Nancy and David Perpall took Frank and me in for three days.

·       Frank helped me find a rental car while mine was in the shop and drove me to see two places I was offered to stay by Mare and Steve Petras and Carol Vengroff and her sisters.  SO GRATEFUL for friends!

·       When I had no place to stay for several days and all the other hotels were full,  in the night I remembered the Carlisle Hotel in the Amish area. It was lovely, immaculate, friendly and safe.

·       The rental car I had rented earlier was floating from the storm surge and completely destroyed.  The blessing was that MY car was still in the shop.

·       Suzanne Willis, Laura Roberts, and Don Britt were the angels who climbed all those flights of stairs to bring things down for me that I needed to live for another 6 weeks (or more) without my home.  Don Britt brought his truck and his dolly and made THREE trips up and down all those stairs to bring down clothes, files, toiletries, household stuff, and food. Another NSA friend, Cheryl Kuba, came over twice to make that trek up and down bringing things I needed.

·       Another blessing was that Jimmy at CarSeekers on Stickney Point kept my car for over a month until I could be back in my borrowed condo in Pelican Cove.

·       Greatest blessing is I have been able to stay for a month in a condo loaned to me by Chris and Charles Frank who live up north.  Carol Vengroff and Kathleen Jaeger, Chris’s sisters, made this happen. I have never even met the Franks!

·       When we had to evacuate for the second time, I got the very LAST seat on Delta out of Sarasota before the airport closed.

·       Pam and Jack Burks took me in in Fishers, Indiana for 5 days. I love them, and we shared some lovely times together and lots of good wine!

·       From there I went to Portland, OR, and stayed with my daughter, Erin, for 4 days. I love her creative cooking!

·       My other daughter, Gretchen, took time off from her work to take me shopping for some warm clothes, and we looked at possible apartments to rent out there for the NEXT hurricane season!

  • I got to go to the Lead Like Jesus 25th anniversary celebration in San Diego, CA, with Ken and Margie Blanchard and Phil and Jane Hodges, some of my mentors and favorite people in the world. I love being on the Board for this amazing organization.
  • Barbara and Dick Warden invited me to stay in their darling guest house while I was in San Diego, and we had never even met before.
·       My son, Garrett and his wife Ashley, hosted all the family for a lovely Thanksgiving dinner in Seattle, and I also got to see my NSA friend, Laura Leist.

·       I received some financial assistance from two organizations to help with all the expenses, losses, and assessments because of the hurricane.

·       When I finally got back to Sarasota, Virginia Stephens and a new NSA member helped me dump all of the contents of my storage unit which were a total loss because of contamination. It was a filthy, depressing job!

·       I have had many offers from friends all over the world for places to stay; however, I just have not been able to face moving again! However, I did take a few days off for 4 wonderful days with Susan Luke Evans in Savannah.

·       My assistant, Laura Roberts, has helped me in SO many ways with several trips up and down the stairs, decisions to be made, and just general counselling and support.

·       I have heard over the weeks from friends I have not talked to in months and sometimes even years and MANY people all over the world have offered prayers, encouragement, support, and more offers to stay.

 

I just heard from the manager that the elevator attempt FAILED today, so there is still no end in sight.  I just need to keep remembering HOW BLESSED I AM!

 

  • Epilogue:  After 4 months and sleeping in 23 different beds, the elevator finally began working the middle of January, so I am finally back in my home.
Barbara, thank you very much for writing the book. “The Simple Truths of Appreciation” it takes just a few minutes to read, and It will definitely impact my life! ~ Sheri Weinstein,MD
 THOUGHTS THAT MAKE YOU FEEL GOOD!
 

1. Falling in love.

 

2. Laughing so hard your face hurts.

 

3. A hot shower.

 

4. No lines at the Super Wal-Mart.

 

5. A special glance.

 

6. Getting mail.

Text Link

 7. Taking a drive on a pretty road.

 

8. Hearing your favorite song on the radio.

 

9. Lying in bed listening to the rain outside.

 

10. Hot towels out of the dryer.

 

11. Finding the sweater you want is on sale for half price.

 

12. Chocolate milkshake. (or vanilla!)

 

13. A long distance phone call.

 

14. A bubble bath.

 

15. Giggling.

 

16. A good conversation.

17. The beach.

 

18. Finding a $20 bill in your coat from last winter.

 

19. Laughing at yourself.

 

20. Midnight phone calls that last for hours.

 

21. Running through sprinklers.

 

22. Laughing for absolutely no reason at all.

 

23. Having someone tell you that you’re beautiful.

 

24. Laughing at an inside joke.

 

25. Friends.

“Hi, Barbara! I met you several years ago when I worked for NCBS in Memphis. I was talking with a colleague about how your presentation and books powerfully impacted my approach to the customer experience. I am glad to find you on LinkedIn, and I wanted to thank you for inspiring me as a young banker! I still use many of the ideas and habits that I learned from you and your books.” ~Ray Skinner
ARTICLE OF THE MONTH
“25 Creative Low-Cost or No -Cost Ways to Appreciate your

Employees (…..and Sometimes Yourself!)”

“People get just as excited about receiving a compliment as they do at the prospect of

getting money!” ~ Journal Neuron

As you are thinking about applying some of these ideas in your own life and

organization, first think about the people who have made a difference in your own life.

List five teachers or mentors who believed in you and encouraged you, five friends or

co-workers who have helped you through a difficult time, five people who have taught

you something worthwhile, and five people who have made you feel appreciated and

special. If YOU want to be remembered for making a difference in someone else’s life,

make them feel appreciated. Remember, appreciation is a FREE gift!

1. When you are forced to sit somewhere for a period of time (commuting, waiting for an

appointment, even watching something boring on TV), get in the habit of writing short

“thank you” notes. . Carry them in your purse or briefcase so they are easily accessible.

Mention two or three specific things that make you glad that person is in your life.

2. Draw an outline of your hand. Put it on the wall of your office, and when you’ve done

something great that no one has noticed, walk back and give yourself a little “pat on the

back!”

3. Call someone’s parent, spouse or significant other at home to thank them for the

good work that employee is doing.

4. Go to the store and look at all the candy names: Skor, Extra, $100,000 Bar,

Snickers, Payday, Lifesavers. Plan little surprises with notes tying into that theme to

surprise and thank employees.

5. Ask each of your direct reports or colleagues to list the letters of the alphabet and

think of something they are thankful for that begins with each letter.

6. Give an employee the day off to work with his or her favorite charity. Ask them to

take pictures and write about it for the company newsletter.

7. Give an employee a gift related to their favorite hobby or passion with a personal

note. (First, you have to FIND OUT what their hobbies and passions are, however.

That, in itself, is a form of recognition!)

8. Take an employee someplace that would personally delight them – attend a baseball

game, go for a walk together, go shopping, attend a class together, take time to discuss

a good book, attend an event to see one of their children perform.

9. Commit to finding someone doing something right each day and thank them for that

on the spot.

10. Send a positive, encouraging voice mail to someone and then send one to

YOURSELF!

11. Have an “Appreciation Board” posted in your breakroom where employees can

publicly thank others who have gone the extra mile for them.

12. Make a “Thanksgiving Tree” and keep it in your lobby all year long. Ask people to

write things they are thankful for and hang them on the tree.

13. As a special thank you to the whole team or company, host a half day event where

employees pick an expert to come in and teach them a new life skill (photography,

cooking, decorating, golf lessons).

14. Learn the American Sign Language sign for “thank you” and teach everyone in your

department to use it when things are hectic.

15. Send a gift to the employee’s family to thank them for sharing that person,

especially when an employee has been working hard on a project – a restaurant gift

certificate with a letter, flowers, or movie tickets for the whole family.

16. Put 5 pennies in your right hand pocket in the morning. Every time you thank

someone, move a penny to your left hand pocket and do not go home until all 5 are all

on the left side.

17. Prepare a home-cooked meal for your employees. If possible, invite them to your

home.

18. Sponsor a Family Day at work so that family members can share in the mission of

the company where their mother or father works. As a special perk, give them a logo gift

of some kind.

17. Place five silver dollars in your pocket each week and pass them out to someone

who is doing a great job during the week.

18. Give an employee the gift of time – permission to come in an extra hour later or

leave an extra hour early or take an extra hour at lunchtime.

19. Have everyone on your team create an AIG folder (Ain’t I Great!) and ask each

person to fill it with things that encourage them or bring them joy.

20. For one year, name a hallway, favorite dish in the cafeteria, or special room after an

employee. Post their picture with the nameplate.

21. Have your team brainstorm creative ways they would like to be recognized or

appreciated.

22. Invite an employee to lunch and ask him or her to share some ideas with you that

could make a difference in your workplace. Be sure to take good notes and

acknowledge any ideas that you implement.

23. Think of practical needs your employees may have. For example, invite a laundry

service to come in once a week to pick up clothes or provide a caterer who will prepare

meals to be picked up as the employees leave for the evening.

24. Place a large poster page next to everyone’s office or cubicle door for a week. Ask

other employees during the week to stop by and write something they appreciate about

that person.

25. Keep a “crazy gift” closet (the Dollar Store is a great place to get them), and when

employees have done something exceptional or are just having a bad day, let them

choose something fun from the closet.

REMEMBER: It does not have to be something big and the more fun and surprising it

is, the better. As Mark Twain said, “I can go two months on one good compliment!”

© Barbara Glanz Communications of Florida. 2024. All Rights Reserved.

Click here to read more articles from Barbara

“I just finished reading The Simple Truths of Service, in a cafe in Victoria BC, Canada. I just wanted to reach out to say thank you. The stories in your book truly brightened my day, and they reinforced something I’ve come to realize as a young man and entrepreneur—making a difference in others’ lives is what really matters. Your message about creating meaningful experiences for people, no matter the job or industry, resonated deeply with me. It’s a reminder that genuine service and small, thoughtful actions can have a lasting impact. That’s the kind of energy I want to bring into my businesses and the people I serve every day. I will continue to be a “Johnny” and spread contagious enthusiasm! Thanks again for sharing these powerful lessons.” Warm regards, Andan Liss
QUOTES OF THE MONTH
  • *There will come a time when you believe that everything is finished—and that will be the

beginning. ~Louis L’Amour

  • Oh God of second chances and new beginnings, Here I am again
  • “Hold fast to dreams, for if dreams die, life is a broken-winged bird, that cannot fly.” — Langston Hughes
  • “Stagger onward rejoicing.” ~ W. H. Auden
  • “You will find it is necessary to let things go, simply for the reason that they are too heavy. “—Corrie ten Boom
  • “No matter where life takes you…the place where you stand at any moment is holy ground. Love hard and love wide and love long, and you will find the goodness in it.”  ~Susan Vreeland
  • “Here are the two best prayers I know: ‘HELP ME, HELP ME, HELP ME, and THANK YOU, THANK YOU, THANK YOU.” ~ Anne Lamott
  • “The only difference between stumbling blocks and steppingstones is the way in which

we use them.” –Anonymous

  • “In these dark and uncertain times, there can be great value in imagining a bit of star in

each human soul.  Not just that it gives some hope for humanity at a time when man’s

inhumanity to man seems ever on the increase; but also, because it points to an inner

brightness that can light the way in dark times.” ~ Michael Meade

  • Dr. Arthur Brooks researches and teaches on Happiness. He says, “Happy people

focus on four things every single day:

1. Faith or life philosophy: Something transcendent that reminds them how small they are.

2. Family: A mystical, irreplaceable bond.

3. Friendship: Deep, non-transactional love.

4. Work: Where they earn success and serve others.

  • Neglect one, and happiness starts to fade. Nurture all four, and life becomes rich. “
“I love receiving your newsletters. They always give me a ray of hope that things really are getting better and that we can and should do everything in a positive manner. Thanks for your positive attitude and the smile on your face.” ~ Kay Finley Swartz
PRODUCT OF THE MONTH

Special on “The Simple Truths of Appreciation – How Each of Us Can Choose to Make a Difference”

This little book is one of my very favorites and makes a lovely, heartfelt gift to anyone in your life whom you appreciate. I have had several clients who have ordered 20 – 50

copies to give away and others who have purchased this for everyone in their organization. Today with all the negativism, division, and fear, it becomes even more important to celebrate the goodness in our lives. With Mother’s Day, teacher appreciation, and just those special people in your life, you will be giving them a gift of

inspiration and love. It is filled with short stories, quotations, and beautiful pictures that will touch anyone’s heart.

Only $12.95 plus FREE shipping

Click Here to order at SPECIAL PRICE

“I just read your newsletter and was so inspired by your messages and encouragements.”

~ Michelle Pepin, Cape Ann Chamber

In Closing…
Thank you so much for being a part of our team and spreading YOUR contagious enthusiasm wherever you find yourself in life. Please let us know any ways we can be of help to you as you plan your association, company, or manager’s meetings. We would love to help you discover new ideas you can apply immediately in the areas of Employee Engagement, Customer Service, Appreciation & Recognition, Creating a Culture of Kindness, and Understanding the Human Level of Change.
“Be kind and merciful. Let no one ever come to you without coming away better and happier.” ~ Mother Teresa
Blessings,
STAY CONNECTED
Facebook  Twitter  Linkedin
Visit our Website
© Barbara Glanz Communications Inc. 2018. All Rights Reserved.