I had the most delightful customer service experience at Publix this week. As I was waiting to get my sockeye salmon which was on special, I saw one of the regular butchers who always is happy and greets everyone with a smile and usually a joke. Since I rarely eat meat anymore, I had not seen him for some time on my grocery visits. But there he was –with a little display in the aisle sharing a new service Publix is offering for seafood.
I greeted him, learned his name, and told him how much I always appreciated his good humor when I saw him. Then this is what happened next:
https://youtu.be/Igjnff5oO40
I was so tickled that I asked him if I could videotape his “performance,” and he responded by telling me that he had several videos from customers on YouTube and one even from a customer from Brazil, and that, as a result, Publix was going to do a story about him in their company newsletter.
Not only is Gus a very good singer, but just like Johnny the Bagger®, he has definitely added HIS personal signature to his work!
Publix is lucky to have so many employees who care about their customers and use their special gifts to add more joy to the customers’ visits.
To learn more about Johnny the Bagger® and how he added his personal signature to his work, go to click here.
