This list was sent to me by one of my clients:
At our recent Customer Service Training Session with renowned author Barbara Glanz, attendees were asked to work in teams and brainstorm about different ways to show customer appreciation. We are sharing these 100 great ideas with our entire chamber membership in our ongoing effort to spread the word on the importance of great customer service.
100 CREATIVE WAYS TO SHOW CUSTOMER APPRECIATION
-smile
-say thank you
-flowers outside door
-comfortable place to sit
-dog treats for the dog
-candy treats for the kids
-say their name
-ice water for customers
-pet appreciation
-anticipate their needs
-something to occupy kids
-make them feel at home
-help carry things
-speak clearly
-bilingual staff of assist
-compliment them (sincerely)
-chocolate kisses
-remember their name
-free balloons
-send birthday card
-free cookies
-wall of fame (customer photos)
-discounts
-welcome package
-open house/invite repeat customers
-hand written thank you letters
-give away bags to good customers
-coupons
-brag board
-be on time
-follow up phone calls
-customer appreciation day
-clean establishment
-prize drawing w/business cards
-public thank you in newspaper
-gift certificates with referrals
-monthly newsletter
-invite schools in for activities
-make me smile contest
-grandma for a day
-send flowers
-take their photo (tourists)
-hospitality bar
-bells to celebrate customer
-donate to their favorite charity
-educate customer
-share a personal experience
-be a resource (even for competitors)
-sell flowers
-offers to friends and family members
-find out answer – if you don’t know it
-ask them to come back
-ask them about themselves
-reach things that are too high for customer
-popcorn day
-ice cream day
-phone cards
-color books for kids
-free post cards
-follow up on problems
-candy kisses
-free parking tokens
-let customers stay in store – don’t push out at closing
-free suckers
-know your product and educate your customer
-listen to customer
-hold the door open for customer
-always follow through
-friendly environment
-sing happy birthday on their birthday
-play music
-free massages
-extra towel for pet
-make customers laugh
-wear fun clothes
-send out fun quotes @ drive thru
-roll with the punches
-know how to give directions
-get well cards to sick customers
-stickers for kids
-offer nice shopping bags
-ask customers about themselves
-ask for feedback
-take service to the customer
-give discounts for referrals
-introduce yourself
-fun décor
-dog therapy
-check in on customer/client
-hire enough staff
-prompt service
-helpful, knowledgeable staff
-upgrade service
-go the extra mile
-be patient
-pay attention to details
-offer gift registry
-reward loyalty
-be flexible
-make a first and last impression
-pay attention to how your customer wants to be treated
For more ideas to appreciate your customers, choose one of Barbara’s books: “The Simple Truths of Appreciation,” “CARE Packages for the Workplace,” “CARE Packages for the Home,” or “Handle with CARE.” Go to www.barbaraglanz.com/products/books/.
