“Barbara’s inspirational stories of service and simple models for caring communication have touched us all at Kaiser Permanente. She has reminded us of the healing powers of thoughtful, heartfelt interactions that will continue to transform the spirit of service at our facility. Barbara’s message, when applied, is one of the best forms of preventative medicine.”
Kimberly Walker
Customer Service Executive
Kaiser Permanente
We are like tea bags - we don’t know our own strength until we’re in hot water. - Sister Busche -
