Last week I experienced an amazing example of customer service – in an airport restroom, of all places! When I walked into the Ladies Room at the beginning of Terminal E in the Charlotte airport, I was greeted with a booming voice, “Welcome to Valerie’s Happy Restroom!” A lovely woman then proceeded to keep us all laughing: “Don’t worry. Pee happy. Can I find you a seat?” To everyone who came in, there was a greeting and words of mirth such as, “If you BE happy, you PEE happy!”
When I talked with her about her “job,” she said, “My mama always said, ‘If you can’t have fun at work, then you should just stay home.’ I think it is my job to make it fun — for everyone.’ ” She then told me she has FOUR videos on YouTube!
What a tribute to employee engagement you are, Valerie. NO ONE leaves your restroom without a smile!
