I recently received a powerful email from Kim Bosler who lives in Vacaville, California. She shared how much my books and newsletters had inspired her and her husband. I was thrilled with the following message:
My husband is a dentist and is self employed, and all of your ideas are fantastic. We have transformed our office from just “get your teeth fixed here” to a place of warmth, happiness, and comfort for our patients and employees. My husband, Dr. Bosler, now has weekly devotionals with his “team” and monthly training on how to treat our guests. We serve water, juice, tea, and refreshments as people come in. We light candles and have lovely music playing, and make sure each patient has a warm neck wrap when they are seated. Customer service, mission statements, etc, are all discussed and role played at each devotional. We laugh more. We love our jobs because the bottom line is, “How happy can I make someone today?”
His production has almost doubled within the last year since we have been doing these things. It was a complete surprise, especially in this economy. I love your work, Barbara, and you have changed my life –not just spiritually and mentally, but financially, too!
What a wonderful testimonial about how little things can make a BIG difference! It affirms that by creating workplaces where people are valued and cared for, the business will come. Thank you, Kim, for sharing your commitment to both internal and external customer service. I wish I lived closer, and Dr. Bosler would be my dentist! 😉
To learn more about Barbara’s work, her books, and to subscribe to her free email newsletter, go to www.barbaraglanz.com.
