Barbara featured on “Who’s Your Gladys?” site

July 29th, 2009 | Category: Customer Service, General, Ideas

On July 22, Barbara was featured as a guest blogger on the site, “Who’s Your Gladys?”

Read her article, “Creating Glimpses of Joy” at www.whosyourgladys.com.

For more articles by Barbara, visit www.barbaraglanz.com/articles.

Barbara Glanz is a speaker who embodies her own message – people remember how you make them feel. With inspiring stories of great customer service, underscored with a seemingly boundless level of energy, Barbara left our audience feeling ready to make a difference in the world. In an industry where every person we meet is a potential client or employee, her Simple Truths of Appreciation message is a terrific reminder that a little kindness can go a long way. I recommend Barbara for any audience who is involved with customer service, needs an injection of enthusiasm, or simply wants to learn how to make a difference in other people’s lives.

Bill Stoller, Founder, Chairman of the Board, and CEO,
Express Employment Professionals International Headquarters

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There is a sacredness in tears. They are not the mark of weakness, but of power. They speak more eloquently than ten thousand tongues. They are the messengers of overwhelming grief, of deep contrition, and of unspeakable love. - Washington Irving -