Weekly Question and Answer

July 22nd, 2008 | Category: General

Weekly Question and Answer

How can I get my employees to give caring customer service?

Click on the link to watch Barbara answer this question!

To find out more about promoting excellent customer service, read CARE Packages for your Customers by Barbara Glanz, available at www.barbaraglanz.com/products/books.php3.

“Barbara is an excellent speaker and brings her heart and soul into her presentation. She captivates the group with her personality, sense of humor and fun style. Her message is so clear and simple that everyone “gets” it and it has a lasting effect on those who hear her. It strongly reinforced our company values on personal responsibility and enhancing people’s lives. She reminded all of us how important it is to model right behaviors and the impact those behaviors have on others when we do..”

Rick Andreen, President
Shea Homes for Active Adults

Hire Barbara Glanz on eSpeakers Marketplace


We are like tea bags - we don’t know our own strength until we’re in hot water. - Sister Busche -