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Barbara Glanz is a world-renowned presenter who speaks from the heart. She challenges us to look inside and be the best we can be. I have personally seen Barbara speak to small groups of 30 and large groups of thousands, and she has the ability to reach out to everyone in the room so that they walk away wiser, better prepared with new tools and more energized and engaged.

Carole Erken, Human Resources Leader, Kaiser Permanente

Testimonials

Now that our National Conference is behind us, I must express my gratitude for your help in making the event such a wonderful experience for so many of our Consultants. Your message of a personal, human touch in connection with leadership will have a lasting effect. Your ideas on how to CARE for others and create spirit in the cluster will benefit the Directors of The Pampered Chef. Thank you so much for helping The Pampered Chef create such a unique and memorable event for so many; we hope the encounter was equally rewarding for you. It was truly a pleasure working together.

Maggie Fredricks, Sr. Manager, Meetings and Incentives, The Pampered Chef

Johnny the Bagger® from Barbara Glanz

About the Program:

Johnny the Bagger^®: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Johnny the Bagger^® will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers -- the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience "Johnny the Bagger^®," you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come.


- Ken Blanchard, Co-author of The One Minute Manager and Co-author with Barbara Glanz of The Simple Truths of Service As Inspired by Johnny the Bagger

Learning Point Highlights:

* Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)

* Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service

* Equips participants to add their own "personal signature" to their work to surprise and delight customers

Complete Training Kit Components:

• DVD Johnny the Bagger® (full length 17 minute video)
• DVD Service from the Heart (4 minute video, included on Johnny the Bagger® DVD)
• Facilitator Guide
• Facilitator Resources
• Online Program Resources
• One Applied Learning Workbook

Johnny the Bagger^® video - Complete kit. $995.00

Johnny the Bagger^® DVD only.

Full length 17 minute video.

Print materials, trainer support tools and online resources are not
included with this product.

Johnny the Bagger^® DVD only. $895.00

25% OFF SPECIAL!

Now only $670.00

Quantity discounts and licensing options are available.  Call 941-312-9169.

Service from the Heart

About the Program:

Enlighten your employees on the impact of unforgettable customer service with this engaging presentation of inspirational quotes and memorable music.

Based on the work of best-selling author, Barbara Glanz, this four-minute program shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Click to watch the preview.

Service from the Heart is also a perfect prelude or close to your weekly staff meetings or your Johnny the Bagger^® training experience.

When you purchase the Complete Training Kit for Johnny the Bagger^®, Service from the Heart is included on your DVD.

DVD (4 minutes) $295.00

$295.00, Service from the Heart video

"Be a Johnny"... Add your personal signature

"Be a Johnny" notepad and pen set, $4.00