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Your presentation, "Regenerating Spirit in the Workplace," at Life Care's annual management meeting in Seattle last month was truly outstanding! Thank you for helping us focus on a vital dimension of leadership - that of recognizing and honoring people who care for our residents around the clock each day of the year. I believe wholeheartedly in the servant leadership and human relations principles you advocated in such an interesting and informative manner. Life Care Centers of America will become an even better company if each executive director and vice president who heard your presentation will remember and practice those principles consistently and cheerfully.

J. Michael Waddell, President, Life Care Centers of Americas

Testimonials

Barbara's hard work in preparing for this program paid off. She kept our studio and satellite audience enthralled with her stories of creativity and positive workplace experiences. Barbara not only went the extra mile in giving me as producer "added value" by suggesting many different graphics to use, but also produced a workbook for this program that was sent to all of our subscribers -- a workbook that easily contained twice the information we would usually get from a presenter in this instance."

Scott Finley, Program Manager, Executive Education Network, Westcott Communications

Johnny the Bagger® from Barbara Glanz

About the Program:

Johnny the Bagger^®: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Johnny the Bagger^® will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers -- the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience "Johnny the Bagger^®," you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come.


- Ken Blanchard, Co-author of The One Minute Manager and Co-author with Barbara Glanz of The Simple Truths of Service As Inspired by Johnny the Bagger

Learning Point Highlights:

* Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)

* Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service

* Equips participants to add their own "personal signature" to their work to surprise and delight customers

Complete Training Kit Components:

• DVD Johnny the Bagger® (full length 17 minute video)
• DVD Service from the Heart (4 minute video, included on Johnny the Bagger® DVD)
• Facilitator Guide
• Facilitator Resources
• Online Program Resources
• One Applied Learning Workbook

Johnny the Bagger^® video - Complete kit. $995.00,

Electronic Version

Now delivered through the new vStream platform, you can deliver the program content several ways. vStream enables the program to be delivered via the web as a classroom session or via the web as an online self-study course. It is also available in the traditional DVD format or in the new Digital Medial format that can be used on a PC. Downloadable participant and facilitator materials are included. Hard copy materials are also available.

The electronic program is priced at a per seat charge of $10. The displayed price includes 100 seats (used for online or classroom), facilitation, participant materials and a DVD copy. Purchase of this program comes with a two-year license. For the purchase of more than 1000 seats, call us for quantity discounts.

Electronic Version 100 Seats - $1000.00

Johnny the Bagger^® DVD only.

Full length 17 minute video.

Print materials, trainer support tools and online resources are not
included with this product.

Johnny the Bagger^® DVD only. $895.00

Quantity discounts and licensing options are available.  Call 941-312-9169.

Service from the Heart

About the Program:

Enlighten your employees on the impact of unforgettable customer service with this engaging presentation of inspirational quotes and memorable music.

Based on the work of best-selling author, Barbara Glanz, this four-minute program shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Click to watch the preview.

Service from the Heart is also a perfect prelude or close to your weekly staff meetings or your Johnny the Bagger^® training experience.

When you purchase the Complete Training Kit for Johnny the Bagger^®, Service from the Heart is included on your DVD.

DVD or VHS (4 minutes) $295.00

$295.00, Service from the Heart video

"Be a Johnny"... Add your personal signature

"Be a Johnny" notepad and pen set, $4.00