The happiness of life is made up of minute fractions - the little soon forgotten charities of a kiss or smile, a kind look, a heartfelt compliment, and the countless infinitesimals of pleasurable and genial feeling. - Samuel Taylor Coleridge -

Thank you so much for participating in our All Exempt Staff Conference in Indiana last month. The feedback I have received from your presentation has been overwhelmingly positive. Your message on regenerating spirit in the workplace still resonates through our organization. Several of our managers have mandated that each of their meetings begins with three minutes of good news as a result of your recommendation.

Julie Geramanis Wilson, Regional Vice President, American Heart Association

Testimonials

Hello. Hello. I just wanted to say how much I enjoyed your session last week at the ASTD Conference. It is truly wonderful to see that there are others who are trying to keep the workplace light-hearted and fun. It is all too easy to get bogged down with the corporate rat race. We as trainers are always looking for ways to keep things excitable and fun for our participants, and it seems that you have hit the nail on the head.

Tom Heffron , Wal-Mart Stores, Inc.

Barbara Networks on:

Books and Products from Barbara Glanz

 

Simple Truths of Service

View Cover

Hardcover $15.95





The Simple Truths of Service book & DVD

Book plus 3 minute DVD of the Johnny story which the book is based on

Book & DVD $19.95






Simple Truths of Service

The Simple Truths of Service, narrated by Barbara Glanz

Audio CD $10.00

The Simple Truths of Service --
Inspired by Johnny the Bagger

Written by Ken Blanchard & Barbara Glanz, 2005.

An unforgettable true story about a young man with Down Syndrome, who changes the culture of a grocery store by being creative and giving the customers more than they expect.

Best-selling authors Ken Blanchard and Barbara Glanz have written a book that your company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.

Barbara talks about this book.

"Johnny’s story captures a universal truth of service – lead with the heart.  It teaches us that regardless of our business or position, we can all make a difference if we have the courage to try."

- Mac Anderson, founder of Simple Truths and Successories

" These stories of extraordinary service provide a tool kit for success, no matter what one's position in life may be. "

- Bob Danzig, Author/Speaker/Professor
Former CEO Hearst newspapers

“This is a terrific book that brings the essence of customer service to life.  Everyone at our meeting loved it.”
- Jerry Calabrese, Vice President, McDonalds Corp.

This book will NOT be sold in bookstores or on Amazon.com!

 

 

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
©2003 Barbara Glanz Communications, Inc. All Rights Reserved