Those who have a “why” to live can bear with almost any “how.#8221; - Victor Frankl -

Barbara has the unique ability to speak to the heart, her message is both inspirational and positive, and her audience literally buzzed at the conclusion of her address.

Des Schollum, FNZITT Past President, New Zealand Institute of Travel & Tourism

Testimonials

Dear Barbara:, Just a quick note of thanks for the delightful talk you gave to our SHRMA, group last week. I thought I was the only one with tears in my eyes until I, looked around to see almost everyone had tears in their eyes also. Your, talk was heartwarming and innovative. I want you to know that I tried the, Crunch candy bar thing today and everyone thought it was great., Thanks again. You are a great inspiration.

Carolyn Brusky, Manager of Human Resources, Florida Medical Equipment Services

Barbara Networks on:

Books and Products from Barbara Glanz

 

CARE Packages for your Customers

Paperback $18.99

DECEMBER SPECIAL: $15

CARE Packages For Your Customers -
An Idea a Week to Enhance Customer Service

C = Creative Communication

A = Atmosphere and Appreciation for All

R = Respect and Reason for Being

E = Empathy and Enthusiasm

CARE to build a customer-focused company!

Barbara talks about this book.

Are you building enough customer loyalty in your organization? Bestselling business author Barbara Glanz has created the ideal, hands-on customer service survival kit to help you keep your customers coming back for more. Care Packages For Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service.

Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes:

  • Self-assessments, brainstorming exercises, checklists, and worksheets
  • Real-life examples of how companies have created enhanced experiences for their customers
  • Helpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
  • Unique, time-tested strategies for doing business, such as The Emotional Bank Account, The Five Loyalty Builders, and The Eleven Commandments for Good Listening

You can make every interaction with a customer meaningful, memorable, and beneficial for your business. All you have to do is CARE!

 

 

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
©2003 Barbara Glanz Communications, Inc. All Rights Reserved