Empathy is your pain in my heart. - M. J. Irion -

Barbara Glanz is a gem - a rare find among speakers! Not only does she share HOW to inspire others to do their best, she MODELS the behavior with her own contagious enthusiasm and powerful personal illustrations. Our owners and managers loved her and were enthusiastic about having her return on another occasion (something we rarely do).

Jeff Fendley, Director of Training, Merry Maids

Testimonials

Now that our National Conference is behind us, I must express my gratitude for your help in making the event such a wonderful experience for so many of our Consultants. Your message of a personal, human touch in connection with leadership will have a lasting effect. Your ideas on how to CARE for others and create spirit in the cluster will benefit the Directors of The Pampered Chef. Thank you so much for helping The Pampered Chef create such a unique and memorable event for so many; we hope the encounter was equally rewarding for you. It was truly a pleasure working together.

Maggie Fredricks, Sr. Manager, Meetings and Incentives, The Pampered Chef

Barbara Networks on:

Books and Products from Barbara Glanz

 

CARE Packages for your Customers

Paperback $18.99

DECEMBER SPECIAL: $15

CARE Packages For Your Customers -
An Idea a Week to Enhance Customer Service

C = Creative Communication

A = Atmosphere and Appreciation for All

R = Respect and Reason for Being

E = Empathy and Enthusiasm

CARE to build a customer-focused company!

Barbara talks about this book.

Are you building enough customer loyalty in your organization? Bestselling business author Barbara Glanz has created the ideal, hands-on customer service survival kit to help you keep your customers coming back for more. Care Packages For Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service.

Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes:

  • Self-assessments, brainstorming exercises, checklists, and worksheets
  • Real-life examples of how companies have created enhanced experiences for their customers
  • Helpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
  • Unique, time-tested strategies for doing business, such as The Emotional Bank Account, The Five Loyalty Builders, and The Eleven Commandments for Good Listening

You can make every interaction with a customer meaningful, memorable, and beneficial for your business. All you have to do is CARE!

 

 

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
©2003 Barbara Glanz Communications, Inc. All Rights Reserved