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Barbara, over the years, we have always tried to remain loyal to a simple philosophy and approach when we select speakers: " Feature the best, and the best will deliver." Thank you for allowing us to maintain that philosophy. An event like this would not be possible without the dedication and commitment to quality which you demonstrated. Also enclosed are copies of the evaluations we received from your session. The evaluations speak for themselves......they loved you!

David M. Kull, Conference Coordinator, Toastmasters International Convention

Testimonials

The following comment from an associate on the meeting's evaluation form under "the part of the meeting I liked best" typifies the response of the entire group who heard you: "Barbara Glanz was terrific. Invite her again!" I'm confident that suggestion will be taken seriously by future meeting planners.

J. Michael Waddell, President, Life Care Centers of Americas

Books and Products from Barbara Glanz

Currently out of print

Building Customer Loyalty How YOU Can Help Keep Customers Returning. McGraw-Hill: 1994. This book is the best selling book in the Business Skills Express series. It is written in an interactive workbook format for frontline through middle management on how to apply the research on customer loyalty to their own jobs. It has sold thousands of copies because organizations are finding it a valuable resource to use for all employees. Some of the chapters are: "Core Service and Customer Service;" "Customer Loyalty in Action;" "Acquisition vs. Retention;" "Complaints Can Add to Loyalty;" and "Creating Customer Loyalty: Your Role."