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More of Barbara's Video Q&A iQuestions Video Questions and Answers with BarbaraIn August of 2007 I was asked by Unity Media Group to fly to California to film a series of segments for a new website called IQuestions.com. It was an amazing experience to film nearly eighty 3 to 5 minute answers to questions about my areas of expertise, simply speaking to a camera! We filmed for three days with a professional Hollywood crew, and the result is a series of questions and answers that I hope will be helpful to you in your work and your life. You will need to have the Flash Player installed, but don't worry, chances are you already have it. Questions 1-20 Q: Why should I take time to recognize employees when they're just doing their job? Q: I don't feel like all my employees are giving their best. How can I motivate them? Q: What are some ways I can show my employees more respect? Q: What do employees really want in today's workplace? Q: How can I create loyal employees and customers? Q: How can I get my employees to give caring customer service? Q: What do all customers want? Q: How can I quickly find out what customers think of our company? Q: What is the "lifetime value" of a customer and is it important for my whole organization to understand this concept? Q: I want to differentiate my organization by using some service guarantees. What suggestions do you have?
Q: I've heard of using focus groups internally to better understand my organization. So you have any tips for doing this effectively? Q: How can I create a workplace that promotes a healthy lifestyle? Q: How can I create an atmosphere where everyone feels valued and wants to give their best? Q: How do I help create loyal customers? Q: How do I help create loyal employees? Q: I tend to let others influence how I behave at work. How can I take back control? Q: What do I do with an employee who has a bad attitude? Q: How can I bring more fun into my workplace? Q: How can I make my emails more warm and friendly? Q: What are the elements of a joyful, productive workplace?
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