Tears are the holy water from our deepest place of loving. - Emily Dickinson -

Wow! What a week, what a conference, and what a great way to open it! The results are in and you were the highest rated event of our second annual Ohio Award for Excellence "Quest for Success" conference. You even beat out the Governor in the ratings! You were able to deliver a message of hope and spirit to our group when it was needed the most.

Thomas F. Casperson , Executive Director , Ohio Award for Excellence

Featured Products

Handle with CARE -- Motivating and Retaining Employees
Balancing Acts -- More Than 250 Guiltfree, Creative Ideas to Blend your Work and your Life

Testimonials

We brought Barbara is to give three full-day sessions to allow all of our staff to participate. Response of staff was very favorable. As part of her program, Barbara had staff identify barriers to providing good customer service and also things we could do to enhance customer service. These lists were provided to the program sponsor for follow-up. Barbara's impact on staff was so positive that some began implementing the ideas even before we got all the lists compiled and could formulate an action plan! I rate Barbara's presentation as "excellent" and strongly recommend her to you.

Bruce Becker, Assistant to Director , Michigan Public School , Employees Retirement System

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More of Barbara in action.

Barbara Networks on:

Video Q&A with Barbara Glanz


Video Questions and Answers.

In August of 2007  I was asked by Unity Media Group to fly to California to film a series of segments for a new website called Video Q&A.com.  It  was an amazing experience to film nearly eighty  3 to 5 minute answers to questions about my areas of expertise, simply speaking to a camera! 

We filmed for three days with a professional Hollywood crew, and the result is a series of questions and answers that I hope will be helpful to you in your work and your life.

You will need to have the Flash Player installed, but don't worry, chances are you already have it.

Video Q&A:

  • Why should I take time to recognize employees when they're just doing their job?
    Barbara Answers
  • I don't feel like all my employees are giving their best. How can I motivate them?
    Barbara Answers
  • What are some ways I can show my employees more respect?
    Barbara Answers
  • What do employees really want in today's workplace?
    Barbara Answers
  • How can I create loyal employees and customers?
    Barbara Answers
  • How can I get my employees to give caring customer service?
    Barbara Answers
  • What do all customers want?
    Barbara Answers
  • How can I quickly find out what customers think of our company?
    Barbara Answers
  • What is the "lifetime value" of a customer and is it important for my whole organization to understand this concept?
    Barbara Answers
  • I want to differentiate my organization by using some service guarantees. What suggestions do you have?
    Barbara Answers

  • I've heard of using focus groups internally to better understand my organization. So do you have any tips for doing this effectively?
    Barbara Answers
  • How can I create a workplace that promotes a healthy lifestyle?
    Barbara Answers
  • How can I create an atmosphere where everyone feels valued and wants to give their best?
    Barbara Answers
  • How do I help create loyal customers?
    Barbara Answers
  • How do I help create loyal employees?
    Barbara Answers
  • I tend to let others influence how I behave at work. How can I take back control?
    Barbara Answers
  • What do I do with an employee who has a bad attitude?
    Barbara Answers
  • How can I bring more fun into my workplace?
    Barbara Answers
  • How can I make my emails more warm and friendly?
    Barbara Answers
  • What are the elements of a joyful, productive workplace?
    Barbara Answers

  • What are some strategies I can use to show appreciation to others in my workplace?
    Barbara Answers
  • How can I help keep the emotional bank accounts of my co-workers filled up?
    Barbara Answers
  • How can I keep my emotional bank account full?
    Barbara Answers
  • How can I model my values in the workplace?
    Barbara Answers
  • How can I get my co-workers to become more enthusiastic about our work?
    Barbara Answers
  • What are some ways I can encourage others in my workplace?
    Barbara Answers
  • What can I do to quickly raise morale in my workplace?
    Barbara Answers
  • How can I improve communication in my workplace?
    Barbara Answers
  • What are some no-cost ways to appreciate/recognize my employees?
    Barbara Answers
  • How can I be a better leader?
    Barbara Answers

  • What are some ways my company can become involved or give back to our community?
    Barbara Answers
  • What's the best way to tell a customer that something can't be done?
    Barbara Answers
  • How can I best handle a difficult employee?
    Barbara Answers
  • How can I make my meetings more productive?
    Barbara Answers
  • What can I do about a bad boss?
    Barbara Answers
  • How can I keep my attitude positive when everyone around me is whining and complaining?
    Barbara Answers
  • How should I handle an upset customer?
    Barbara Answers
  • How can I get my boss to listen to me?
    Barbara Answers
  • What can I do if I hate my job?
    Barbara Answers
  • How can I find some meaning in my work?
    Barbara Answers

  • How can I be more creative in my job?
    Barbara Answers
  • What difference can I make if I am only a frontline worker?
    Barbara Answers
  • How do I handle constant change in my workplace?
    Barbara Answers
  • What do I do when my boss or co-worker and I see things differently?
    Barbara Answers
  • How can I get my life back in balance?
    Barbara Answers
  • What are some ways I can stay connected with my family when I travel for work?
    Barbara Answers
  • What are some things an organization can do to promote a family-friendly workplace?
    Barbara Answers
  • What can I do as a "stay-at-home mom" to make my children my career?
    Barbara Answers
  • If I choose to stay home with my children, will it be difficult for me to ever have a successful career?
    Barbara Answers
  • Why is it important for me to show my faith in my home and my life?
    Barbara Answers

  • How can I bring my faith into my workplace?
    Barbara Answers
  • Work is such a big part of my life. How can I help my family better understand my job and be connected to that side of my life?
    Barbara Answers
  • Is It true that people with more friends in the workplace stay longer? If so, what can I do to foster friendships?
    Barbara Answers
  • What are some simple ways I can create a healthy work environment?
    Barbara Answers
  • What are some ways I create more joy or spirituality in my workplace?
    Barbara Answers
  • How important is it to blend some sort of community service into my worklife?
    Barbara Answers
  • My friend's husband passed away over a year ago, but she still talks about it all the time. What should I say to her?
    Barbara Answers
  • How long does it take to get over the loss of a loved one?
    Barbara Answers
  • Can you suggest some ways that I can reach out to someone who has lost a loved one?
    Barbara Answers
  • My friends' son passed away. I know losing a child is hard. What can I do for her?
    Barbara Answers

  • What are some ideas to creatively memorialize a friend or a loved one?
    Barbara Answers
  • What can I expect to feel after the death of a spouse?
    Barbara Answers
  • I'm a middle-aged woman, and my husband recently passed away. How can I relate as a widow in today's society?
    Barbara Answers
  • What should I do when my personal values conflict with those of my employer?
    Barbara Answers
  • What's the best way to create an effective presentation?
    Barbara Answers
  • How can I change the current culture of my company?
    Barbara Answers
  • How can I help my employees cope with an acquisition or merger?
    Barbara Answers
  • How can you make a lasting difference in the relationship you have with your customers?
    Barbara Answers
  • What are some creative ideas for helping empolyees through a merger or acquisition?
    Barbara Answers
Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
©2003 Barbara Glanz Communications, Inc. All Rights Reserved