

Barbara Glanz has provided training on "Building a Customer-Oriented Organization" to State of Michigan employees for two years, during which time she received an average rating of 4.90 on a scale of 5.00 from participants. As a result of her instruction and professionalism, Ms. Glanz has been a great asset to the State of Michigan.
Robert Freeman, Michigan Department of Civil Service
Steve Wroten and I hesitated for just a few hours that Tuesday to determine if we should continue with our conference in light of the tragedy that so greatly impacted our nation. We then became determined more than ever to go forward and not let terrorists defeat us in our pursuit of quality and excellence. Each person who came made a brave decision to attend. They could have stayed home and for good reason. To see so many people attend was heartwarming. Your quick modification of the keynote address to consider the tragic events started us off just right with encouragement and ideas for regenerating others and ourselves during this sad time.
Thomas F. Casperson , Executive Director , Ohio Award for Excellence
August 2011 | September 2011 | October 2011 | November 2011
| September 2011 | |
| 2 | Gulf Coast Community Foundation, Venice, FL |
| 6-12 | Istanbul, Turkey |
| 21 | Dwyer Group, Waco, TX |
| 25-26 | Lead Like Jesus Board Meetings, Chicago, IL |
| 28 | Pinnacle Family Companies, Dallas, TX |
| 29-30 | Guideposts Advisory Board Meetings, New York City |
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| October 2011 | |
| 1-3 | Guideposts Advisory Board Meetings, New York City |
| 4 | Raymond James Financial, St. Petersburg, FL |
| 5-9 | Class Reunion, Harlan, IA |
| 10 | A+ Federal Credit Union, Austin, TX |
| 20 | Iowa Tourism Department, Lake Okoboji, IA |
| 24-26 | Aviva Canada, Inc., Miami, FL |
| 28 | Blue Cross Blue Shield, Jacksonville, FL |
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| November 2011 | |
| 2 | Kaiser Permanente, Pasadena, CA |
| 9 | Hold, Gulf Coast CEO Forum, Sarasota, FL |
| 16 | FCCI, Sarasota, FL |
| 17 | SHRM Leadership Conference, Arlington, VA |
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