Customer Service Angels

There really ARE angels on earth! On Wednesday I flew from Sarasota, FL, to Hunsville, AL, for a dinner for the Candl Foundation, a wonderful ministry to help children learn to read. As always, I had a layover in the Atlanta airport, so I had time to have a nice lunch at TGI Friday’s in Terminal B. I visited with a number of the servers there and also met some interesting young men from Colombia, where we have had an “adopted” child for many years.

When I arrived at my hotel, I stopped in the bar to order a coke, and lo and behold, when I went to pay, my wallet was nowhere to be found! I then realized I must have left it in the restaurant at the Atlanta airport. What a panic! Of course it contained all my credit cards and personal information as well as a significant amount of money, and suddenly, I was left with no ID and no money. (Fortunately, I did have my passport in a travel wallet I carry separately in my computer bag.) Realizing I was terribly embarrassed (and probably glad I had only ordered a coke…), a gentleman at the bar paid for my drink. (Angel #1)

It took nearly 40 minutes and many calls to find a phone number for the correct restaurant. The young man at the front desk at the Holiday Inn in Huntsville tirelessly kept looking up numbers for me. (Angel #2) I initially thought I was at Chili’s (lesson: pay attention to the name of the restaurants where you eat) and since the receipt was in my wallet, I had no way of checking. However, the folks at the various Chili’s went out of their way to get me to the right place — which was not even one of their restaurants! (Angels #3)

Overhearing my plight, Don Rodgers, who was also a guest for the Foundation dinner, came over with two $50 bills and insisted that I take them so that I would not be traveling without cash. (Angel #4) I had not even thought of that!

When I finally did reach TGI Friday’s in Concourse B and shared my situation, they called a manager who happily informed me THEY HAD FOUND MY WALLET! I asked her to please open and check my credit cards, and amazingly, every one was there. What a HUGE relief!

The best part of the story, though, was when I returned yesterday through Atlanta and immediately went to the restaurant to get my wallet. I asked if they knew WHO had found it and could I talk to them. With a shy smile, out came Elaine Echols, a darling bus person at the restaurant. (MAJOR Angel #4) I gave her a huge hug, thanked her over and over, and then gave her a small reward. I told her I would be bringing her a copy of my book, “The Simple Truths of Service Inspired by Johnny the Bagger®”, when I came through Atlanta next week because she had truly been a “Johnny” in my life. When I told her I was going to write this story on my blog, she even wanted me to use her full name! 😉 Thank you, Elaine, for being so honest, and thank you, TGI Friday’s, for hiring such good people.

The moral of this experience is that there are MANY GOOD PEOPLE IN THIS WORLD. We so often hear only the bad stories that we become cynical and jaded. The rest of that day I shared this story with everyone I met, including all the Delta Airline personnel, and every single person I shared it with left with a huge smile. We all need to CELEBRATE goodness in this world.

What are your service angel stories?