In late June our Mastermind group met at the farm home of Jolene and Keith Brown in West Branch, Iowa. Even though I had grown up in a small town in Iowa and had many friends who lived on farms, I had never spent several days actually living on a farm. The experience was an eye-opener for each of us “city folks” and taught us some important lessons about hard work, community, and values.
Happy Employees Create Happy Customers
By Barbara A. Glanz
Have you ever seen a company with unhappy employees who had happy customers?
I haven’t!
Employees need managers who can empathize with their stress and pain and who honestly try to create an environment in which they feel valued and respected despite all the changes going on around them. Then they can be their best for their customers.
According to an article by Kenneth Kovach in Employment Relations Today, when employees were asked what they valued most about their jobs in 1946, 1981 and again in 1995, the top three things employees they reported were:
1. Interesting work
2. Full appreciation for the work they’ve done and
3. A feeling of being “in” on things
Each of these motivators relates to an element of the type of caring, spirited workplace managers can create for their employees.
QUESTION: What are some strategies I can use to show appreciation to others in my workplace?
BARBARA ANSWERS:
http://www.barbaraglanz.com/iquestions/iq21.html
Click on the link above to see Barbara’s answer to this question.
For more questions and answers with Barbara, visit www.barbaraglanz.com/iquestions.
Every noble life leaves its fiber interwoven forever in the work of the world. - John Ruskin -