Valerie’s Happy Restroom!

Last week I experienced an amazing example of customer service – in an airport restroom, of all places! When I walked into the Ladies Room at the beginning of Terminal E in the Charlotte airport, I was greeted with a booming voice, “Welcome to Valerie’s Happy Restroom!” A lovely woman then proceeded to keep us all laughing: “Don’t worry. Pee happy. Can I find you a seat?” To everyone who came in, there was a greeting and words of mirth such as, “If you BE happy, you PEE happy!”

When I talked with her about her “job,” she said, “My mama always said, ‘If you can’t have fun at work, then you should just stay home.’ I think it is my job to make it fun — for everyone.’ ” She then told me she has FOUR videos on YouTube!

What a tribute to employee engagement you are, Valerie. NO ONE leaves your restroom without a smile!

“Service From the Heart” in a School

Francine Lazarus, the Assistant Principal at Muller Elementary Magnet School in Tampa, Florida, has spearheaded the first school initiative I am aware of to adopt the “Johnny the Bagger®” philosophy in a school system. “Service from the Heart” is their theme for the 2010 – 1011 school year.

They are going to focus on 6 core tenets of service, both internal and external:

• Service to Students
• Service to the District
• Service to Parents
• Service to the Community
• Service to Colleagues
• Service to Yourself

They plan to educate students on the service concept as well, and they will be rewarded when they display positive service behaviors.

This is the email Francine sent to me about specific things they are doing:

Hi Barbara,

We’re thrilled that you are excited about our “Johnny” initiative at school! We’ve started planning,g and the ideas keep coming…We plan to kick things off when the teachers return for the year on August 16th. The room will be decorated with pictures of shopping bags and quotes from the Simple Truths book. My principal and I plan to wear Publix aprons and have breakfast brought in for the staff.

We’re going to show the Johnny movie and then give teachers a gift of a reusable grocery bag with our school name on it. Your book will be inside the bags so they can share the message with their students. Teachers will then break up into small groups to brainstorm ways that the “Johnny” philosophy and the” Simple Truths of Servic”e can be adapted to the school setting. We will encourage them to include ideas for how they can be like Johnny and go the extra mile for our students and parents.

We plan to tie this idea in with our character education program by encouraging the students to give “service to themselves” by working hard and behaving in class. We also want them to give “service to their peers and the school community” by respecting their classmates and their teachers. We are creating a “pass” that faculty/staff can give to students who demonstrate exceptional service. Students will bring the pass to the office for a trip to our special treasure box 🙂

We have decided to put a large “Johnny” bag up in the cafeteria. Since it is “service from the heart” that we are aiming for, we will use heart cut-outs on this bag to recognize students, teachers and parents who exemplify this ideal.

I plan to recognize teachers who go the extra mile each week in my weekly staff newsletter and we will also share this initiative with parents in our monthly school newsletter.

It just so happened that I was in town on August 16 when they kicked off this initiative, so I offered to stop by and speak to the teachers.

The marquis when I arrived at the school!

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Encouraging Words Can Be Found in Many Places

I love quotations, and I always leave a “Thought for the Week” on my answering machine, so I am always looking for good ones. I was delighted to find Bounty paper towels last week that were covered with these inspiring and fun thoughts:

* Let your dreams guide your steps.
* Laughter is life’s sunshine.
* Each life needs its own quiet place.
* Breathe in the joy of the moment.
* Smiles are for sharing; always carry a spare!
* Peace is a journey, not a destination.
* Discover the magic within yourself.
* Find the wonderful in today.
* Let the world surprise you every day!
* Gratitude is an attitude of love.
* Be beautiful. Be yourself.
* Make a difference.
* Dare to live well!
* Bless this mess!
* Good moods are contagious!
* Dance in the direction of your dreams.

Is there one you especially like? Just goes to show that you can find inspiration in MANY places! 😉

This is one of the flip charts my daughter, Erin, did for me. They really brighten a classroom or ball room!

Family Time in Montana!

We have come to the end of our week of family vacation at Mandorla Ranch about an hour outside of Missoula, Montana. One of my clients offered me a week with all my children and grandchildren at her lovely bed and breakfast in the mountains, so we were all together for a vacation for the first time in nearly 5 years–the Gawliks: Gretchen, Randy, Owen 5, and Simon 2 3/4, from Portland, Oregon; Erin Glanz from Portland, Oregon, and the Glanz family: Garrett, Ashley, Gavin 12, and Kinsey 9, from Seattle, Washington and me from Sarasota, Florida.

The whole family in Montana

(Just a note: This was an interesting barter situation. My client is the Executive Director of the Educational Travel Association. She asked if I would be the keynote speaker for the Travel Learning Conference’s 25th anniversary in February of 2011 in exchange for a week for my family at her ranch. It was a win/win situation for everyone, and a creative idea for all of us during these tough economic times!)

I had asked each family to plan a family activity that would be fun for everyone, so the first morning Ashley and Garrett organized a “Family Scavenger Hunt.” We were placed in teams, and each team had to either find and put in their bag or take a picture of special things around the ranch, including a stuffed badger, a gold rooster, a man with a funny mustache (Randy!), an old wagon wheel, different colored rocks, 3 horses, and so on. We all had lots of fun, and the competition was fierce!

The family room at the ranch

The bar in the family room

Randy, my son-in-law is a skater, so after lunch we went to a skate park in St. Ignatius, then for huckleberry shakes (a specialty in this part of the country), a gorgeous scenic drive through the national Bison Range where we saw a black bear and elk but only ONE bison.

A stop at the bison range

The only bison we saw!

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