Spreading Contagious Enthusiasm

SPREADING CONTAGIOUS ENTHUSIASM


(Barbara STILL keeps her contagious enthusiasm even as the pirates attacked on the cruise ship!)

Ever since I was in junior high, when people were asked to describe me, they always mentioned my constant smile and my positive spirit and “contagious enthusiasm.” (When I moved to Florida several years ago, my new dentist told me I had the strongest smile muscles he had ever seen on a patient! 😉 So, when I began my first job at age 14 in Harlan, Iowa, that became my personal motto: Spreading Contagious Enthusiasm. I cleaned and sterilized instruments in a doctor’s office, so having contagious enthusiasm in a job like that was a wonderful lesson for my later work in corporate America!

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Johnny the Bagger(TM): A True Story of Customer Service–Complete Kit Special!

Johnny the Bagger(TM): A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this 17 minute inspiring new program features the true story of “Johnny,” a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

SALE! Johnny the Bagger(TM) video- Complete kit on sale for $100 off the retail price of $995. Now just $895 plus shipping/handling for a limited time.

Purchase the complete kit or the DVD alone for only $497.50 plus shipping/handling at http://barbaraglanz.com/products/video.php3.

OUR AWESOME GOD!

OUR AWESOME GOD!

Yesterday I had major sinus surgery, the risks of which were blindness and brain damage, and needless to say, since it was elective, I had a number of sleepless nights before I made the final decision to do this. When I had committed to the process, I immediately emailed family, friends, special clients and groups that I am a part of to ask for their prayers, and I was overwhelmed and humbled by the response.

I was at complete peace going into the surgery from the moment I woke up in the morning until I was surrounded by seven people in the operating room as I was being put under the anesthetic-I am SURE because of all the prayers.

The most amazing part, however, was all the small miracles God gave me as a reassurance of His mighty presence.

As my friend and I first sat down in the waiting room, directly across from us was a huge poster of a butterfly. Many of you know that I use a butterfly as my logo as a symbol of hope, regeneration, and eternal life, and my home is filled with butterfly objects.

As the nurses were preparing me for surgery, they noticed that I had brought a copy of the book I wrote with Ken Blanchard, “The Simple Truths of Service Inspired by Johnny the Bagger,” which I had signed for the doctor. I asked if any of them had heard the story of “Johnny the Bagger,” and one of them said that yes, she had. She had recently come from Ohio and their whole hospital had read the book and every employee was asked to write down and send in what THEY were going to personally do to make the patients feel special. When she heard that that was my story, she squealed in delight and said she could not wait to call her friends at the old hospital and tell them she had actually met the “Johnny” lady! Of course, then all the other nurses wanted to hear the story, too.

The anesthetist heard that I was a speaker and was well aware of the possible danger to my vocal cords with this procedure, so she assured me that they would use a much smaller throat tube than normal to help prevent any injury. She saw the picture I brought the doctor (described below) as well as the book and then brought me the “fortune” she had received at lunch that day, “The greatest truths are the simplest, and the simplest men are the greatest.”

I had also brought the doctor a picture I have long loved of a patient and a surgeon in an operating room, and Jesus is standing behind the surgeon, holding his hand. Dr. Deems was thrilled with this and said that that is always his prayer when he operates on a person. I knew it was taking a bit of a risk to bring this to him when I had only met him once for about 10 minutes, but God used it to help us create a very special bond before the surgery.

When I came out of the anesthetic in the recovery room, the nurse taking care of me was wearing scrubs with butterflies on them, and she also knew my friend who had brought me, so again, I received special care.

While I was in the recovery room, the doctor’s operating room assistant came in to see me (we had talked for a few moments in the operating room) and told me that he, too, was a Christian and had been praying for me during the surgery. In the conversation, he also shared that his whole church had done the “Lead Like Jesus” training which is Ken Blanchard’s foundation on whose Board of Directors I serve. What an AMAZING coincidence that only our awesome God could plan! He has already called me today, and I feel sure that we will have an ongoing friendship.

I am doing fine today, but most of all, my heart is overflowing with gratitude for so many caring, praying friends, for the skill and caring of all the doctors and nurses, and for the blessed assurance that God is with us in every moment of our lives if we only look for Him.

Blessings,
Barbara

For more information about Barbara, visit her website at www.barbaraglanz.com.

AN IDEA TO PROMOTE GRATITUDE

AN IDEA TO PROMOTE GRATITUDE

I recently got this lovely email from Carolyn Joslin from the Human Resources Department of the Southwest Florida Water Management District. I had spoken to her organization in 2006, and she currently receives my email newsletter. (You can subscribe to the newsletter at www.barbaraglanz.com) She shared with me a wonderful way that they are using one of my ideas all year around to promote appreciation, gratitude, and caring:

I wanted to let you know that a short while back, one of your newsletters mentioned an idea you had used with your family at Thanksgiving – a manzanita branch ‘tree’ for each family member to add tags stating what they were thankful for. I thought it would be a good idea to use at work to help everyone focus on positive things during the holidays, especially since we had recently learned there would be no raises this year. My husband helped me choose a young oak tree (we live in the country and have many!). We cut the top out of the tree and stripped the leaves, then placed it in a recycled flowerpot filled with mortar mix. I added some colored glass stones to the top of the mortar mix, painted the flower pot, and we were good to go! Instead of using tags and yarn, I searched online and found a maple leaf outline that I printed on paper in various fall leaf colors.

The "Tree of Thanks"
With help from our admin staff, the finished ‘Human Resources Department Tree of Thanks’ was displayed prominently in the Human Resources Department along with a fall basket holding the paper ‘leaves’, a hole punch, glitter glue sticks, pens, and various colored ribbons. Our staff and department guests enjoyed taking a ‘craft break’ every now and then to create leaves to hang on the tree. As the days went by, our tree grew more and more ‘leaves’ and was beautiful! In fact, a few ‘acorns’ and additional leaf shapes even appeared. The tree reminded us of our many blessings and helped us focus on the good things in our lives. The finale was our department’s Thanksgiving luncheon where the leaves were removed from the tree and placed in a basket. The basket was passed around the table and each staff member chose a leaf to read aloud until each leaf was read. It was very inspiring and brought us closer together as a group.

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Featured Article

A Choice in every Interaction

By Barbara A. Glanz

“Every person can make a difference, and every person should try.” -John F. Kennedy

I have been deeply touched by Victor Frankl’s book, Man’s Search for Meaning, based on his experiences in several concentration camps during World War II. What he found in the camps was that even under the most horrible of conditions, each man or woman had a choice in their reactions. Even though the external conditions were the same, some people reacted as saints, giving their last piece of bread to a dying person, and others as swine, ripping the bread out of the dying person’s mouth because they were too weak to fight back.

He says:

“Everything can be taken from a man but one thing: the last of the human freedoms–to choose one’s attitude in any given set of circumstances, to choose one’s own way.”

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Barbara’s Idea of The Week

ENCOURAGE CREATIVE MEETINGS

This idea is excerpted from Barbara’s book Handle with CARE–Motivating and
Retaining Employees
(McGraw-Hill 2002).

The Idea:

DID YOU KNOW?????

These meeting facts are reported from the 3M Meetings Management Institute:

The average time spent in meetings is 1.7 hours per day per professional
employee.
Executives spend at least 50% of their time in meetings.
On an average day, more than 17 million meetings are held.
Meetings with fewer than 10 participants make up 88% of meetings.
The most productive meetings last under an hour, but the average meeting
length is about two hours.

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