There are no short cuts to any place worth going. - Karen Sunde -

Barbara is the most genuine presenter I know. When I have a client looking for customer service or employee retention - I immediately recommend Barbara. She speaks from the heart and she touches every heart in the room - no one leaves the way they enter.

Michele Lucia, Vice President, ADL Associates, Inc. and Bureau owner

Featured Products

The Simple Truths of Service -- Inspired by Johnny the Bagger
CARE Packages For Your Customers

Testimonials

We brought Barbara is to give three full-day sessions to allow all of our staff to participate. Response of staff was very favorable. As part of her program, Barbara had staff identify barriers to providing good customer service and also things we could do to enhance customer service. These lists were provided to the program sponsor for follow-up. Barbara's impact on staff was so positive that some began implementing the ideas even before we got all the lists compiled and could formulate an action plan! I rate Barbara's presentation as "excellent" and strongly recommend her to you.

Bruce Becker, Assistant to Director , Michigan Public School , Employees Retirement System

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Barbara's Bibliography


 

Articles Quoting Barbara's Work

West Coast Woman December 2009

“What Can Do?” The Healing Headquarters- HealingHQ.com. November 2008.

“Taking the Road Well-Exercised.” Speaker magazine, March 2008.

“Points to Ponder: ‘Give the gift of inspiration’.” Ideas@Work!—Strategies for Success newsletter, January 2, 2008.

“The Professional Edge… Holiday Reading.” HR Magazine, November 2007.

“On the Gamma Phi Beta Bookshelf: ‘The Simple Truths of Service’.”  The Crescent of Gamma Phi Beta magazine, Winter 2007.

“The Professional Edge… Holiday Reading: ‘The Simple Truths of Appreciation’.” HR Magazine, November 2007.

Fisher, Steve, “Southwest Service Exemplified.” The Costco Connection magazine, September 2007.

McDargh, Eileen, “Must Read Books: What Can I Do? Ideas to Help Those Who Have Experienced Loss.” The Energizer magazine, Autumn 2007.

Weinstock, Donna, “Finding and Keeping the Right People.” Pulse of Your Practice, Medical Edition magazine, Summer 2007.

Kennedy, Sara, “Chamber sets sights on worker homes.” The Herald, January 31, 2007.

Roberts, Tammy, “Habit 2: Begin With the End in Mind: Goals Keep Her Moving Forward.” The Observer, December 2006.

Talmadge, Casandra, “Book Review: The Simple Truths of Service- Inspired by Johnny the Bagger®.” Chapter Pulse, Executive Women International, Chicago Chapter, August 2006.

Bilanich, Bud,  “Creating an Engaged Workforce.”  The Common Sense Guy, at www.commonsenseguy.com.  July 5, 2006.

Pertritz, Dr. David, “Your Attitude is Your Choice!” kansa University Research & Extension, The Tuesday Letter, Vol 12, No. 34, July 4, 2006.

Herring, Jeff, “Stress Management and Mastery:  3 Steps to Loving What You Do,” WellnessCookbook newsletter, April 2006.

www. Stresreliefsecrets.com, “Management and mastery: 3 Steps to Loving What You Do,” Stress management information, newsletter, March 2006.

Publix,  “Great Service Comes from the Heart,” PublixNews, Februray 2006.

Hansford, Dee, “Barbara Glanz Shares The Simple Truths of Service,”  Recognition News, newsletter, Winter 2005-2006.

Zoeckler, Eric, “It’s Been Nice Rubbing Elbows with You,” The Herald Everett, WA, January 23, 2006.

Vendome Group, LLC, “Open Staff Meetings with Good News to Boost Employee Morale,” Professional Apartment Management newsletter, November 2005

Herring, Jeff, “Take 8 This Holiday Season.”  Fort Wayne News-Sentinel, November 21, 2005

Chang, Julie, “Open Road.” Sales & Marketing Management magazine, September 2005

Zimmerman, Dr. Alan, “Leadership Tip: Raising Morale.”  Dr. Zimmerman Newsletter, September, 20, 2005

Varma, Anu. “Happy Workers, Higher Profits.” Sarasota Manatee Business magazine, December 2004.

Glanz, Barbara. “Good News.” The Extraordinary Team newsletter, Spring 2004.

Leiser, Janet. “She spreads her enthusiasm worldwide.” The Siesta Observer, April 23, 2004.

Haire, Pat. “Mutual Benefit – Why it pays to reward your employees.” Sarasota Manatee Business magazine, May 2004.

Ehmann, Lain. “Climb Out of the Rut.” Selling Power Magazine, April 2004.

Leiser, Janet. “Be Good to your Employees.” Gulf Coast Business Review, February 20-26, 2004.

Baldwin, Gary. “Ten Ways to Maintain Work/Life Balance: Harmony Between Home and Hospital Need Not Be the Impossible Dream.” Imaging Technologist FORUM, August 2003.

Herring, Jeff. "Get a Grip: Get By Syndrome Can Be Broken a Little Extra At A Time." Pioneer Press (May 22, 2003)

"Sanity-Saving Tips from Work-Life Balance Expert Barbara Glanz", Columbus Jobs (June 15, 2003)

Gross Klaff, Leslie. "Getting Happy With the Rewards King." Workforce Week (April 6-12, 2003)

Artunian, Judy. "Need Some Gifted Advice? Marry good intentions with good judgment when buying workplace presents." Chicago Tribune (October 30, 2002).

Lichterman, Michals, & Siegler. "25 effortless last-minute tricks for A PERFECT CHRISTMAS!" Woman's World (December 24, 2002).

Editor, Boston Globe. "Executive Talent in U.S. Tough to Recruit, Retain." Reprinted in the Arizona Republic (September 29,2002)

Herring, Jeff. "In Celebration of Work." Tallahassee Democrat (August 28, 2002).

Taylor, Iris. "You're the Boss Now Motivate Your Workers." Richmond Times-Dispatch (August 19,2002).

Gurvis, Sandra. "Mentor Magic." Selling Power (May 2002).

Martinson, Donna. "Book Teaches How to Deal With Grief." Junction City Daily Union (February 17, 2002)

Collison, Jim. "Happy Employees are More Productive . . . and Especially, More Profitably Productive." Smart Workplace Practices. (September 2001).

Emmett, Rita. "Learning and Fear." Professional Speaker (June 2001).

Fitzgerald, Jacqueline, "Talking for a Living." The Chicago Tribune (February 7, 2001).

Farella, Carrie, "Soup for the Nurse's Soul?" Nursing Spectrum (January 2001).

Farella, Carrie, "Soup for the Nurse's Soul?" Nursing Spectrum Career Fitness Guide (Quarterly).

Laucus, Joni. "Halloween Parties: A Tricky Treat." HR Magazine (October 2000).

Herring, Jeff. "Hints for Binding the Family." The News & Observer. (October 11, 2000).

Emmett, Rita. "Picture This Idea For 'Relationship Marketing'." Sharing Ideas (October/November 2000).

Gross, T. Scott. "Professional Off and On the Platform." Professional Speaker (October/November 2000).

Yang, Esther. "Why I Go to My New York Tri-State Chapter Meetings." Professional Speaker (October/November 2000).

Herring, Jeff. "Ab." Tallahassee Democrat (October 9, 2000).

Herring, Jeff. "Strengthen Your Family With Real Quality Time." Tallahassee Democrat (October 9, 2000).

Herring, Jeff. "A Passion for Work-You Need to Put a Personal Signature on It." The Gazette (September 22, 2000).

Herring, Jeff. "Put a Personal Signature on the Work You Do." Tallahassee Democrat (September 4, 2000).

"The Power of Employee Perks." Pension Plan Administrator. (August 2000).

Lewis, Beth. "Help for Entrepreneurs on the Web: Customer Service." Boca Raton Business News. (April 26, 2000).

Beam, Cris. "Get Along with Coworkers." Woman1s Day (April 18, 2000).

Kelly, Bob. "Fresh Insights: Regenerating Spirit in the Workplace." CMA Management Monthly (February 2000).

Crook, Barbara Hustedt. "Make Your Family Super-Close." Woman's World (January 18, 2000).

Miller, Kathy. "The MLS Book Review: CARE Packages for the Workplace-Dozens of Little Things to Do to Regenerate Spirit at Work." Marketing Library Services (January/February 2000).

Werland, Ross. "To a Young Child 5 Minutes IS Forever." Chicago Tribune (January 2, 2000).

Segel, Rick. "The New England Speaker Schools - An NSA Tradition." Professional Speaker (November 1999).

Featured on www.showideas.com. "How to Regenerate Spirit in the Home." (November 1999).

Gabriel, Gail. "Are Your Staffers Happy - or Grumpy?" Executive Female (July/August 1999).

Conroy, Kathleen. "Humanity Breeds Harmony - Increase productivity with warmer workplace." From 9 to 5 (July 13, 1999).

Warda, Jim. "Making Time Just to be a Family." Chicago Tribune (May 2, 1999).

Nichols, Matt. "On-the-Job Training, My Personal Reward." Meetings and Incentive Travel (April 1999).

Rubin, Bonnie Miller. "Business raises bar (even opens one) in employee perks." Chicago Tribune (April 11, 1999).

Skolnik, Rayna. "Adult Education - Techniques That Work." Small Meetings - Developing a Game Plan (March/April 1999).

Herbert, Rosemary "Family dinner time is vital for well-being." Boston Herald (January 6, 1999).

"Product Review - CARE Packages for the Home - Dozens of Ways to Regenerate Spirit Where You Live." Sharing Ideas (December/January 1999).

Grace, Tasneem. "Take time to boost spirits." Tennessean (November 12,1998).

Mitchell, Jann. "Togetherness time: books offer advice on family and friends." Sunday Oregonian (November 8, 1998).

Austin, April. "On The Fridge." Christian Science Monitor (November 4, 1998).

Featured in a Letter from the Editor. The Working Communicator (November 1998).

Featured in a Letter from the Editor. The Motivational Manager (November 1998).

Featured in a Letter from the Editor. The Manager's Intelligence Report (November 1998).

Contos, Marianthi N. "Rewarding a Job Well Done." KnowledgeSpace.com - The Official On-line magazine for Arthur Andersen (October 7, 1998).

"Celebrate at Every Chance." Wavelengths, Shedd Aquarium (May 8,1998).

Keller, Jeff. "Patterns of Success - How to make history repeat itself in your favor." Selling Power (May 1998).

Tyler, Kathryn. "Mentoring Programs Link Employees and Experienced Execs." HRMagazine (April 1998).

Giovagnoli, Melissa. "Angels in the Workplace." Management Today (March 1998).

Herring, Jeff. "It Takes Determination to Set and Get Goals." Tallahassee Democrat (March 27, 1998).

Lewis, Beth A. "Making the Cut - How You Personally Can Survive Consolidation." Radio Ink (March 2, 1998).

Reber, Nichole L. "Glanz enthuses power of words." The Suburban LIFE Citizen (February 21, 1998).

Stamps, David. "Toyland." Training (February 1998).

Nolan, Candy. "Entrepreneur Offers Ways to Reach for the Top." Southwest News-Herald (December 4, 1997).

Beha, Matt and Ellsworth, Jeff, Editors. "Barbara Glanz Seminars Rejuvenate ORS Staff." Publications of State of Michigan Office of Retirement Systems (October 24, 1997).

Wright, Ruth. "Positioning Organizations for Growth." The Conference Board of Canada 214-97 Report (September 1997).

 

 

Barbara Glanz Communications, Inc. * 6140 Midnight Pass Rd., #802 * Sarasota, FL 34242
phone 941-312-9169 * fax 941-349-8209 * e-mail: bglanz@barbaraglanz.com
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